Business Support Consultant

Description

While performing routine assignments in the entry level to a professional job progression, the incumbent is responsible for supporting the coordination and management of the day-to-day running of this Infrastructure area. While receiving instruction, guidance and direction from others, she / he may engage in activities such as facilities, space planning and moves, systems development, support, and use existing procedures to solve routine or standard problems. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. However, she/ he has a limited impact on own work team and works within standardized procedures and practices to achieve objectives and meet deadlines.

Primary responsibilities include

• This role is responsible for working various control reports to ensure operational and regulatory adherence.
•  The colleague in this role will work with business leadership, risk and quality control to ensure existing and new control reports are effective and manage aligned risk and quality efforts.
• Proactively own efforts to leverage automation and technology to enhance assigned controls.
• The incumbent is responsible for business process analysis, which includes conducting assessments and gathering data to understand current challenges and pain points and collaborating with stakeholders to define requirements and recommend process enhancements.
• Additionally, the incumbent is responsible for control solution design and implementation, which involves developing solutions and strategies to optimize business support processes and workflows.
• The incumbent is also responsible for stakeholder engagement, where the incumbent engages with stakeholders and facilitates workshops, meetings, and interviews to gather stakeholder insights.
• Lastly, the incumbent is responsible for change management, which involves the development of communication plans and materials to ensure effective change management, and performance measurement and analysis, where the incumbent generates reports and provides insights to stakeholders, highlighting areas for improvement and success.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 2-4 years experience in Consumer or Commercial Banking
  • Knowledge of internal controls and risk assessment
  • Knowledge of banking products and operations, regulatory requirements and key processes, controls and exposure
  • Proficient use of MS Word, MS Excel, PowerPoint and Visio
• Preferred Qualifications
  • 2-4 years experience in a Risk monitoring and testing environment
  • Experience delivering under tight deadlines while maintaining quality standards
  • Excellent business writing skills
  • Excellent interpersonal skills
  • Data visualization (Tableau, Microsoft Power BI, etc)
  • Prior experience identifying process improvements/automation preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:00am - 5:00pm Monday - Friday, position requires working 4 days on site at our office in Riverside RI or Pittsburgh, PA, 1 day from home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.