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How We Hire

If you’re ready to put your ideas into action, you’re made ready for a career at Citizens. Below, we’ve spelled out the typical hiring process so you know what to expect when you apply for a job here. Be sure to also check out our Job Seeker Resource Center for helpful articles and videos to support your job search.

  • Get to know us


    Check us out on social and discover our mission and vision.

  • Find a Role


    Search through open jobs and find one that’s a match.

  • Apply


    Refresh your resume and cover letter; submit your application.

  • Talk with a Recruiter


    Chat with a recruiter about your resume, skills and experience.

  • Interview


    Come meet us, virtually or in-person, so we can determine if we’re a fit for each other.

  • become a great citizen


    Congratulations! You’re made ready for a career at Citizens.

Interview Tip #1: Remember the basics.

Arrive a few minutes early and dress professionally (even if you are interviewing for a position with casual-attire or business-casual attire). Bring several copies of your resume, something to take notes and pre-prepared questions to ask.

Interview Tip #2: Conduct some research.

“Wow" us by showcasing your knowledge about Citizens, our mission and the job at hand. You can do this by checking out our Credo, a snapshot of our company, an overview of our benefits, or visiting us on social media.

Interview Tip #3: Pull together a “one-minute pitch.”

Prepare for the question “Tell me about yourself.” This is your chance to emphasize your skills and explain how your experience makes you the best candidate.

Interview Tip #4: Why do you want to work for us?

Be able to confidently and articulately answer “Why do you want to work at Citizens?” For example: The company’s Credo is aligned with my value system; or, the growth of the company is impressive and shows room for career development.

Interview Tip #5: Brush-up on behavioral interviewing.

You might be wondering what this is. It’s an interview-style used to gather insights into how you handled workplace situations in the past. You’ll want to have examples of what happened, how you approached it and what outcome you achieved. Practice by checking out these top 10 behavioral interviewing questions.

Interview Tip #6: Be authentic, candid and concise.

Who knows you better than you? Use your interview as a way to shine the spotlight on your experiences and accomplishments. Be honest and succinct. Then, check to make sure you answered the question being asked. It’s as simple as saying “Did that answer your question?”

Interview Tip #7: Interview us.

Sure, we’re interviewing you, but you’re interviewing us, too. Ask questions that will help you understand if Citizens is a place you want to work. Do our values align with yours? Could you see yourself thriving in our organization?

Interview Tip #8: Ask insightful questions.

Always have a list of questions. Questions are a chance to get clarity on something talked about earlier in the interview, demonstrate that you’ve done your research on our company, and leave a positive impression on your interviewer. For some ideas, here are some suggested questions.

Interview Tip #9: Finish strong.

The golden rule of interviews: Send a thank you note (via email is fine) to anyone who interviewed you within 24 hours. It’s a great way to thank the interviewer for their time, but also to reiterate your interest and remind them how much value you’ll bring to the role. Remember to ask for business cards or email addresses from the interview panel.


Here’s a roundup of questions you might have about applying, interviewing and getting hired here.