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Hear from our Home Lending Experts

Meet the team behind the process

Behind every smooth closing and fast-track approval, there's a dedicated team making it all happen. Whether customers are looking for construction-to-permanent financing, jumbo loans or home loans, our home lending colleagues bring skill, heart and partnership to every step of the mortgage experience.

We asked what drives them to create seamless experiences and help customers reach their home lending needs at Citizens.

"What drew me to Citizens was its unwavering commitment to integrity and its reputation as a trusted financial institution. In this industry, trust is everything, and Citizens leads with ethics, transparency and doing what's right for customers and communities."

- Brian L. | Consumer Direct Loan Officer

"What's kept me here for over two decades, and continues to keep me here, are the people. The support from my team, the daily collaboration and the chance to help customers in meaningful ways. This job has never been just about the loans. It's about community, connection and showing up for each other."

- Deb D. | Consumer Direct Loan Officer

"Every touchpoint matters. From the moment a customer applies to the day they close, we work together across sales, operations and underwriting to keep things moving. It's that kind of behind-the-scenes teamwork that creates a seamless experience and gives homebuyers the clarity and confidence they need every step of the way."

- Steve T. | Home Mortgage Closing Specialist

"Homeownership isn't all loans and numbers, it's about families and futures. What draws me to this work is the relationships I build with customers. Every time I help a customer close on their home, I feel like I'm part of their new chapter. That kind of impact is what makes this role so rewarding and keeps me motivated every day."

- Joumana F. | Mortgage Loan Officer

"I've grown from an assistant to managing our Rhode Island closing team and I'm proud to now support others in their own development. We're not just focused on getting loans closed, we're focused on learning, leading and helping people every step of the way. That's what makes this work so meaningful."

- Tara P. | Home Mortgage Closing Manager

Ready to make an impact?

Whether you're guiding customers or supporting the process behind-the-scenes, find out how you can make a difference by exploring careers within our Mortgage division.

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Mortgages are offered and originated by Citizens Bank, N.A. All loans are subject to approval. (NMLS ID# 433960)

© 2025 Citizens Financial Group, Inc. All rights reserved. Member FDIC.

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