More than 150 colleagues across the company tuned in to hear firsthand how these professionals navigated change, embraced challenges, and found purpose in their career journeys at Citizens. 

*Our virtual Let's Connect series brings colleagues together with senior leaders to explore topics, build networks, and spark inspiration. 

Mo L., Head of Private Banking Operations, SVP

Q: What was the boldest step you took to develop your skills and how did that experience shape your career?

“Accept stretch opportunities. There’s a lot of times that we sit in what’s comfortable for us. By accepting stretch opportunities, you can really push yourself outside of your limits and help unlock potential. You don’t even know what you can do until you jump in and start to grow.”

Melissa F., Head of Enterprise Data and Analytics Transformation, SVP

Q: How did you convince people to take a shot on you in a potential next opportunity when you didn’t have all the skills and qualifications for a job?

“You may not have 100% of what the job description says. And that’s fine. If there are skills that you can learn, and you have the motivation and ambition to learn them, don’t sell yourself short when looking for opportunities.”

Jessika F., Product Manager, AVP

Q: How has your career evolved differently than you anticipated and what have you learned from those changes?

“Sometimes when things don’t go as planned, if you think about the opportunity critically and try to find what excites you in it, going with the flow might work in your favor rather than trying to force a new path. And that can be really beneficial in your career.”