Celebrating our Colleagues’ Achievements: Big and Small

Ask anyone, and they’ll tell you that the people are what make Citizens so special. That’s why we celebrate our colleagues every day, from simple thank-you e-cards to invitations to our exclusive Credo Champions event.

Our Credo reflects our core values: exceeding customer expectations, doing the right thing, thinking long term, and working together. Recognition is deeply embedded in our culture, driven in part by our Credo Awards program. Named after our Credo, this tiered program provides a simple and meaningful way for leaders, managers, and peers to show appreciation, express gratitude, and recognize everyday acts of kindness.

Plenty of companies recognize their employees, but here, we take it further. Each year, colleagues send more than 100,000 Credo e-cards to show appreciation and say thank you. For moments that call for more, Credo Awards points offer lasting value. These points never expire and can be redeemed for thousands of items in our online store, from larger purchases like a pizza oven, kayak, or flat-screen TV to smaller rewards like a $10 Chili’s gift card.

Community is also a core part of our Credo. That’s why we recognize colleagues who volunteer 50 or more hours to causes they care about. These dedicated colleagues are named Credo Community Champions and are celebrated each year at our annual Credo Champions event.

We also offer a Credo Award for Driving Innovation to recognize colleagues who help us push boundaries and keep moving forward. Innovation takes many forms, and every idea matters, no matter the size.

An elite group of colleagues are invited to celebrate at our annual Credo Champions event. This “green carpet” experience honors our Champions who demonstrate an exceptional commitment to our customers, colleagues, communities, and shareholders. Honorees are welcomed by cheering fans with green pom-poms, including leaders across the organization, like Chairman and CEO Bruce Van Saun and members of the Executive Leadership teams.