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Celebrating Those Who Live Our Credo

At Citizens, our Credo guides all that we do: We perform our best every day so we can do more for our customers, colleagues, communities and shareholders. Celebrating individual or team accomplishments, ideas, gestures and milestones are part of our everyday culture.

Our Citizens Credo Awards Program is in its 10th year, and is our version of an employee recognition program. We make it easy to recognize and reward colleagues who live our values, drive innovation, volunteer in our communities, or are celebrating personal or professional milestones. 

We’re honored to be a recipient of Workhuman's 2024 Innovator Award.

Winners of this award “fearlessly embrace the technology changing HR and are paving the way for current and future customers with future-of-work thinking.” Since launching the mobile platform in 2019, we’ve expanded reasons to  recognize one another, and for national celebration days like Employee Appreciation Day, International Women’s Day, World Gratitude Day, and more.

I feel immense pride receiving ‘The Innovator Award’ as it symbolizes Citizens’ endless efforts around becoming a trailblazer both from a recognition and technology perspective and solidifies the notion that we are building a truly award-winning culture.

– Maria T. Colleague Engagement, VP

Accepting ‘The Innovator Award’ on behalf of Citizens is not just an honor; it reaffirms our commitment to fostering a culture where colleagues feel valued, seen, and inspired to succeed, and continuing to integrate our recognition program in innovative ways.

– Celeste S. Colleague Engagement, VP

How does our Credo Awards Program work? 

Colleagues can send appreciation through our dedicated website and mobile app in a variety of ways. Managers are alerted of Credo recognition, and often made visible on office digital signage, in department meetings and more.

  1. Credo Awards E-Card – Non-monetary recognition for living our values or to celebrate milestones like birthdays, marriages, promotions, anniversaries, retirement, or community celebrations!
  2. Credo Awards with Points – Monetary, points-based reward sent by people managers, and those with a VP title and above. Points never expire and can be redeemed for thousands of brand-name products and gift cards in our online store.

94% of colleagues received some form of recognition in 2023.

Additional recognition happens year-round, with select colleagues invited to our annual Credo Champion event, typically held at Gillette Stadium in Massachusetts.

  • Town Hall Recognition - Colleagues are nominated by executive leadership and recognized at their local town hall. They each receive a Chairman’s pin, a special Credo Award and are named a Credo Champion.
  • Credo Champions - Business line leaders review top Credo Awards recipients and nominations submitted by colleagues to select their Credo Champions.
  • Chairman's Community Awards - 10 winners who log 13 or more traditional and/or skills-based volunteer hours in our Community Portal are eligible and chosen by a committee of colleagues. These honorees** can designate $2,500 to an eligible community organization of their choice.* 
  • Chairman's Innovation Awards - 10-12 winners are selected by the Citizens Innovation Board who choose from those nominated by an Executive Leadership Group member, or are recipients of the Driving Innovation Credo Awards. These honorees** receive $1,000 worth of CFG stock.
  • Chairman's Credo Awards - As the highest honor at Citizens, 10 winners are announced at the annual Credo Champion event. Hand-selected from all Credo Champions, these honorees** receive $2,500 worth of CFG stock. 

*Designated organizations are subject to review/approval to meet all eligibility requirements and successfully pass Citizens’ risk screening assessment.

**Chairman’s Community, Chairman’s Innovation, and Chairman’s Credo Award winners must meet certain eligibility requirements.

Calling all future Credo Award Recipients!

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