Join the frontline of fraud prevention at Citizens

Work with talented problem-solvers who protect our customers, fight fraud, and build careers with purpose.

Are you a natural critical thinker with an eye for detail? Do you thrive in fast-paced environments where curiosity and analysis lead the way? If so, a career in Fraud Operations could be your next big move.

As part of one of our most vital teams, you’ll play a key role in safeguarding our customers and ensuring the integrity of every transaction. Whether you’re assisting customers with claims, detecting suspicious activity, or analyzing account behavior, your work will make a real impact every single day. You'll be working among an ecosystem of experts united by collaboration and innovation, stopping fraud in its tracks and safeguarding what matters most.

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Explore your future in Fraud

Step into our Fraud division and lead the charge against financial crime. Here, your talent fuels innovation and impact. Explore the key areas where you can build a career with purpose.

Fraud Analysts

Dive deep into data, uncover trends, and provide insights that strengthen our fraud prevention strategies and protect our customers.

Fraud Claims Specialists

Work directly with customers to resolve fraud-related claims, restore account integrity, and deliver exceptional service during critical moments.

Fraud Customer Support Senior Specialist

Protect customers by handling fraud‑related inquiries with urgency, empathy, and analytical skill, communicating with clarity to ensure incidents are resolved efficiently.

Fraud Detection Analysts

Analyze account activity, identify suspicious patterns, and take proactive steps to prevent fraud before it happens.

Fraud Strategists

Shape the future of fraud prevention by designing innovative strategies, improving processes, and driving operational excellence across the organization.

Support for the whole you

We invest in supporting well-being across all dimensions of our colleagues’ lives as an essential cornerstone of our commitment to you.

Career Growth - Career planning and development programs to grow within Citizens.
Community Commitment - 8 hours of paid volunteer time annually and up to $1,000 in donation matching.
Comprehensive Benefits - Medical, dental and vision coverage, a 401(k) with company match and tuition assistance.
Recognition & Rewards - Be celebrated for your contributions through our Credo Awards program!

"Our team is dedicated to the detection, prevention, and resolution of fraud for our customers. We proudly support our customers with empathy and education while we repair accounts impacted by fraud. For professionals looking for an opportunity to make a difference, a career in fraud mitigation is rewarding."

Jen Martin, Head of Consumer Fraud and Claims, EVP

Hear from our colleagues

We have the opportunity to make an impact by safeguarding our customers’ trust and financial security. Every case we prevent or resolve isn’t just a transaction, it’s someone’s peace of mind. That sense of responsibility makes our work deeply meaningful.

– Cristina F. Fraud Operations Team Leader

The supportive culture, strong team camaraderie, and the diversity and flexibility of my role have all played a major part in my growth here.

– Michael B. Fraud Operations Team Leader

Fraud evolves daily, and our team adapts quickly to find solutions that protect both the bank and our customers. Even during peak call volumes, major process changes, and complex cases, we continue to strive for better results for our customers and colleagues. We’ve navigated significant transitions, all while maintaining high standards of service and accuracy. This ability to embrace change and keep moving forward truly reflects the resilience of our team.

– Katie B. FCSC Fraud Operations Manager

Here, fraud prevention is more than a job, it’s a mission powered by partnership. Our teams work across the organization to protect customers from fraudulent activity and support them when it matters most.

Hear how we communicate and collaborate to prevent and resolve fraud situations.

Your future starts here

Our best Fraud colleagues are analytical, proactive, and independent thinkers who embrace challenges and deliver results. If you’re ready to combine your skills with a mission that matters, come join our best-in-class team making a difference for our customers every day. Apply today and help us protect what matters most.