Our Culture of Inclusion

Our commitment to creating a diverse and inclusive world is woven into the very fabric of the company. It extends beyond our walls to encompass all the ways we serve our colleagues, customers and the communities where we live and work. We understand that this commitment makes us stronger in every aspect, enabling us to do even more to address critical economic needs and build stronger communities. By working toward a world where everyone is seen, heard and respected, we are helping those we serve be ready for the best possible tomorrow.

Fostering a culture of inclusion

A diverse workforce and inclusive culture are fundamental to our growth and success.

Citizens promises to ensure that all interested candidates can successfully participate in our recruitment process. If you're an individual with a disability or require a reasonable accommodation, visit our Job Seeker Help policy.

Made ready to connect

Our colleagues come from a variety of backgrounds and cultures, with differing life experiences. Membership in one or more of our active and growing Business Resource Groups (BRGs) lets you contribute to Citizens' culture of inclusion, and provides an opportunity to support your fellow colleagues, as well as our customers and communities. All of our BRGs are all open to all colleagues, and ~22% of colleagues participate in at least one BRG. We're taking thoughtful and measurable steps to drive efforts that foster a more future-ready, diverse, and inclusive workforce to propel Citizens forward.

Citizens Awake – Disability Awareness

Provides education, raises awareness and improves access for colleagues and customers with differing abilities, striving for a supportive environment in which everyone feels respected, accepted and empowered.

Citizens WIN – Women

Advocates for the advancement of women by leveraging members’ talents and insights to address the unique challenges and opportunities that exist for our female colleagues, customers and the communities we serve.

Citizens Pride – LGBTQ+

Serves as a catalyst to positively impact Citizens' culture and performance by fostering inclusion of LGBTQ+ colleagues and customers across the communities we serve.

Citizens Veterans – Veterans

Seeks to enable veteran colleagues to use their unique experiences and abilities to work on behalf of themselves, our customers and the communities where they live and work.

Elev8 Citizens – Helping You Reach Your Potential

Leverages the potential of colleagues, community and customers to make Citizens a destination of choice that attracts and retains high-performing professionals.

Prism – Multicultural

Serves as a catalyst to build awareness and offers insight into multicultural customers and communities, with a goal of ensuring opportunity, access to professional growth, and economic development.

Caring For Citizens – Working Parents & Caregivers

Supports working parents and caregivers through innovative services, resources and programs to meet colleague, customer and community needs.

Autism at Work

Our program “Autism at Work” brings neurodiversity, specifically individuals with autism spectrum disorder, into our workforce. With the help of Massachusetts General Hospital’s “Aspire Works,” which specializes in acclimating company workforces and their new hires, we’re ensuring a successful experience for everyone. Aspire Works provides guidance and training to our new hires, managers and colleagues for the first 90 days. The program launched at our Johnston campus in early 2021, and intends to expand over time.

Learn More about Autism at Work

Partnerships making a difference

We partner with many local and national organizations to create career pathways for future Citizens colleagues, learn from diverse perspectives, and contribute to building inclusive communities where we live and work.