Be Supported for Who You Are - and All You Can Do

Our commitment to creating a diverse and inclusive world is woven into the very fabric of the company. It extends beyond our walls to encompass all the ways we serve our colleagues, customers and the communities where we live and work. We understand that this commitment makes us stronger in every aspect, enabling us to do even more to address critical economic needs and build stronger communities. By working toward a world where everyone is seen, heard and respected, we are helping those we serve be ready for the best possible tomorrow.

As a part of our commitment to a culture of inclusion and supporting our colleagues, Citizens’ offers innovative programs and initiatives to help individuals with disabilities to continue to build new skills, grow in their careers and thrive.

Supporting our Colleagues

When colleagues can bring their whole selves to work, we ensure diverse perspectives are brought to every table and all voices are heard to help foster new ideas and drive innovation. Citizens AWAKE, our colleague driven Business Resource Group, serves to ensure individuals with disabilities always feel respected, accepted, appreciated, and empowered, while helping to improve the colleague and customer experience by continuing to drive awareness and education. Members have the opportunity to connect and network with leaders and colleagues in and outside of their discipline, access to exclusive events and programming and a supportive peer to peer environment offering resources to help them thrive personally and professionally. Citizens AWAKE works across the bank to bring forth increased education and awareness to create a supportive environment.

"I felt called to join this specific BRG because I am the mother of two girls with disabilities, and both of their disabilities are unseen. AWAKE focuses on providing education and awareness, enhancing knowledge, and driving growth for individuals with disabilities. Our colleagues, including me, value the support system and community that AWAKE provides so that they can thrive in their personal and professional life." - Catherine Lynch, Head of Digital Experience & Human Centered Design

In partnership with AWAKE and Massachusetts General Hospital’s Aspire Works program, Citizens launched the Autism at Work program in 2021, with the goal of creating learning and career opportunities for neurodiverse individuals, specifically with autism spectrum disorder, in the workforce. In 2022, the program expanded to include more career areas and opportunities across the bank. Our partnership with Aspire Works provides ongoing mentorship and training to the new hires, from the recruiting process through to managers and team members of program participants.