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What We Stand For

We value exceeding customer expectations, doing the right thing, thinking long term and working together. It’s how we deliver our mission to help our customers, colleagues and communities reach their potential. Our goal is to be a top-performing organization known for its customer-centric culture, attitude of continuous improvement and excellent capabilities.

Black female employee in office attire standing in a break room and smiling
4 employees in a group photo taken at an outdoor company event

Who We Are

Headquartered in Providence, Rhode Island, we are one of the nation’s oldest and largest financial institutions, with more than 17,000 colleagues nationwide. From large corporations to a customer’s first bank account, we offer a broad range of services. Behind every new innovation and solution, there’s a team of colleagues working together. At Citizens, we’re more than a bank.

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Ready to Bring Your Whole Self to Work

Our commitment to creating a diverse and inclusive world is woven into the very fabric of the company. It extends beyond our walls to encompass all the ways we serve our colleagues, customers and the communities where we live and work. We understand that this commitment makes us stronger in every aspect, enabling us to do even more to address critical economic needs and build stronger communities. By working toward a world where everyone is seen, heard and respected, we are helping those we serve be ready for the best possible tomorrow.

young female employee wearing a Citizens t-shirt and smiling
male employee in office attire sitting and smiling

Ready to Thrive

With our benefits, you’re made ready for every moment that comes your way. In addition to medical, dental and vision, you have access to benefits that support you, your family and your everyday life.

Ready to Make a Difference

We believe in being good citizens in the neighborhoods where we live and work. We’re committed to fighting hunger, strengthening communities and supporting financial empowerment. Our colleagues lead food drives, conduct job training, and offer small business development workshops and seminars to promote financial literacy.

older black male employee carrying a basket of vegetables in an urban rooftop garden

Ready to Shape Your Future

We want you to love coming to work, and know that everyone looks for something different in a career. With us, you can start in marketing or technology and grow your career in any direction your talents and interests take you. We’re supportive of colleagues looking to move up, down or sideways, and provide everything you need when you’re ready to make a move.

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    hours spent on career development training

smiling female employee being celebrated by coworkers waving green pom-poms

Ready to Recognize You

Colleague recognition is ingrained in our culture, thanks to our award-winning program: Citizens Credo Awards. This multi-faceted program offers an easy and meaningful way for leaders, managers and peers to show appreciation and gratitude while recognizing acts of kindness and innovative ideas.

Asian male employee wearing a dark suit and a Citizens name tag

Ready to Lead

We believe our colleagues are born leaders. It’s why we look for people who are customer focused, do what matters, supercharge their team and inspire change. Our leadership team of industry professionals is supported by a highly motivated, diverse set of managers and colleagues committed to delivering an exceptional experience.