Career Development and Growth
“My career could be described as less of a ‘ladder’ and more of a ‘lattice’, with horizontal moves where I had opportunities to learn and partner.” - CJ Spates, Head of Enterprise Experience Risk
đź’ˇ Citizens ranked as one of The Wall Street Journal's Best Companies for Career Growth.
Academies: Citizens’ Academies prepare colleagues for the future by building in-demand skills to adapt to our rapidly evolving world. Each academy has engaging learning experiences that provide pathways for growth and recognition.
Academies offered include: Agile, Business of Banking and Credit, Data and Analytics, Innovation, NeXT Gen Tech, and Leadership.
đź’ˇ In 2023, more than 5,100 colleagues used our Academies to build skills needed to adapt to our evolving world and propel our performance.
What if you could map your skills out to chart career possibilities for your next 2-3 roles? Imagine taking the guesswork out of finding a mentor who possesses the skills you want to grow to learn from them? Have you ever taken time to reflect on personal values and how they intersect with your work/life aspirations?
At Citizens, we’re embracing new ways to approach work and evaluate the skills we have, the skills we need, and the skills we must build or acquire to thrive as an organization.
At its core, Citizens Talent Matters™ is a tool intentionally designed for skill development. It’s embedded as part of ongoing development throughout your career, to assess your strengths, identify gaps, find mentors, access relevant learning content to advance your development, and visualize steps to unlock future opportunities within Citizens.
Our. Talent. Matters. Your. Talent. Matters.
“Skill development is at the forefront of this innovative tool. Enabling our colleagues’ preparation for the rapidly changing nature of roles will ensure that our company remains resilient, that we are growing, innovating and are ready for the future. This tool puts all colleagues in the driver’s seat of architecting their career experiences, enabling them to showcase and share skills while finding pathways to experiences and learnings that enhance their portfolio of skills.” - Susan La Monica, Chief Human Resources Officer
Academies: Citizens’ Academies prepare colleagues for the future by building in-demand skills to adapt to our rapidly evolving world. Each academy has engaging learning experiences that provide pathways for growth and recognition.
Academies offered include: Agile, Business of Banking and Credit, Data and Analytics, Innovation, NeXT Gen Tech, and Leadership.
đź’ˇ In 2023, more than 5,100 colleagues used our Academies to build skills needed to adapt to our evolving world and propel our performance.
BRG Leadership Opportunities
Membership in any of our 7 Business Resource Groups (BRGs) lets colleagues contribute to Citizens' diverse and inclusive culture. Roles for Colleague, Customer, Community, Communications, and Operations committees are open to everyone to gain new skills and experience outside of the day-to-day.
How I Got Here
Our storytelling series depicts colleagues who explored new opportunities and took their careers to the next level in a variety of ways, inspiring others to act and reflect on their own journeys. Read more stories here.
CJ: Building a well-rounded career.
CJ, Head of Enterprise Experience Risk, has been with Citizens for 17 years and shares how to grow your career by gaining skills and experiences along the way.
Robert: Career journey from client to colleague.
Hear Robert share how he went from a loyal customer, to working at Citizens.
Maria: Developing skills through networking
Meet Maria, an Engagement Manager at Citizens, and learn how her appetite to learn new skills, gain new experiences and expand her network helped her unlock her full potential.
Citizens Learning Hub: About 82% of colleagues regularly use the Citizens Learning Hub to further develop the skills they have and invest in the skills they’ll need in the future. Self-paced learning experiences are delivered through on-demand virtual courses and content, allowing our colleagues to build necessary practices, skills, and habits.
đź’ˇ In 2023, about 82% of colleagues completed over 450,000 hours of development and training.
Career Advice & Guidance: Our Citizens Talent Acquisition team is committed to helping our own colleagues thrive through:
- Office Hour Sessions - These 1:1 virtual meetings are scheduled at a colleague’s convenience. Our in-house recruiters tailor guidance across topics like resume tips, ways to find new roles at Citizens, how to effectively build your personal brand, and more.
đź’ˇ In 2023, 350 Office Hours sessions occurred, helping more than 280 colleagues.
- Day in the Life Series - This internal, virtual series gives colleagues a first-person perspective about open roles before they apply. Senior leaders and current colleagues share more about the responsibilities, the department, and the skills needed to succeed.
24/7 Development & Career Conversations: Two-way dialogue about learning and growth doesn’t just happen at performance review time. Colleagues have ongoing, meaningful discussions with managers, mentors, and peers. Actionable goals are mapped at the start of each year, with midyear and year-end reviews, along with regular check-ins about opportunities to support growth. Colleagues play a role in their own development by seeking 360 feedback and are encouraged to network with colleagues outside of their direct team or departments.
"We need people who have a demonstrated ability to learn, who are agile learners and have a real thirst for bettering themselves. We can't possibly hire for everything we need in the future. What we can hire - people who are voracious learners, people who want to improve themselves."
Susan LaMonica, Chief Human Resources Officer, in Newsweek, "How Young Workers Can Land a Gig With the Best Companies for Job Starters"
Like what you hear? Join our Talent Community to stay up to date on the latest news and open roles.