Private Bank and Wealth Specialist Lending Client Relations Manager

Description

Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a white glove experience to clients that results in long-term client loyalty. 

As part of the Specialty Lending team, the Private Bank Client Relations Manager will play a key role in supporting the transition of our existing loan portfolio to our new loan origination platform, while managing advisor relationships and originating new business-as-usual (BAU) loans. This position requires strong lending experience and the ability to collaborate effectively with advisors and relationship managers to deliver exceptional client experience. 

CRMs partner with the Lending Specialists and work directly with Relationship Managers to meet with prospects and structure new deals and serve as a primary contact for credit clients. Furthermore, CRMs work to optimize the credit quality of the team’s loan portfolio as well as facilitating the implementation of process improvements to create an efficient loan process and enhanced client experience. Given the range of responsibilities, the CRM will be required to have an in depth understanding of the Bank’s operations and the specialty lending industry.

• Oversee the credit portfolio/underwriting process and review credit approval packages. 
• Provide guidance to support staff on loan requests and complex client inquires. Must have the expertise to step-in and handle difficult loan negotiations with clients.
• Delegation and assignment of credit requests for new prospective clients.
• Strong understanding and knowledge of the legal requirements related to credit facilities being covered by the team.
• Oversee the loan process through all stages (prospecting, underwriting, legal negotiation, closing, post-closing activities).

• Serve as a primary contact for credit clients

• Loan Migration: Repaper existing loan book onto the new origination platform 

• Advisor Collaboration: Work closely with advisors to manage client expectations and address lending needs.

• Loan Originations: Originate new BAU loans 

• Repaper Initiative: initially there will be a primary focus on facilitating the transition of the existing loan book from the legacy system to the new origination platform to ensure all client loans are accurately migrated and aligned with updated operational workflows. This involves:

  • Reviewing and validating existing loan documentation and collateral evaluations. 
  • Coordinating with internal teams to resolve discrepancies or missing information.
  • Communicating with advisors to manage client expectations during the transition.
  • Ensuring timely and accurate completion of all repapering tasks to minimize disruption to client relationships.

Required Experience/Qualifications

• 3+ years of lending experience in specialty or custom lending for private bank/high net worth clients
• 2–3 years working partnering with Wealth Advisors and Relationship Managers.
• Demonstrate strong communication skills, a client-centric approach, and the ability to problem-solve and find solution
• Bachelor’s degree in finance or related field

PayTransparency

The salary range for this position is $105,000 - $145,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.