Senior Program Manager

Description

Senior Program Manager – Vendor Relationship Management

Overview
We are seeking an experienced Program Manager to oversee and deliver multiple vendor program portfolios for relationship management in collaboration with sponsors and strategic partners. This role requires strategic thinking, operational execution, relationship building, negotiation, and influence to meet Enterprise Technology and Security objectives.

Program efforts typically include multiple parallel projects, subject matter experts, managers, and key stakeholders. These vendor relationship management initiatives can significantly impact business economics and strategic plans. The role involves managing substantial funding, addressing moderately complex business challenges, and engaging in multidisciplinary vendor oversight within a larger portfolio. Comprehensive knowledge of the firm and its key functions is essential.

Key Responsibilities

• Provide program vendor oversight and stakeholder management, including engaging and influencing stakeholders at all levels, building strong relationships, and managing expectations
• Serve as the primary contact for strategic cloud vendors and internal business partners for all contract and relationship requirements
• Act as an advisor and representative for both the business and strategic partners
• Manage multiple contracts with comprehensive understanding and accountability
• Lead cloud vendor relationship management, including contract negotiations and renewals for AWS, Azure, GCP, and other platforms
• Partner with sourcing and finance teams to evaluate cloud spend, optimize cost structures, and ensure alignment with strategic goals
• Act as liaison between the enterprise and strategic cloud vendors
• Oversee cloud service delivery contracts, ensuring compliance with service levels, OKRs, and scope of services
• Align vendor capabilities with long-term business objectives

Recurring Activities

• Partner with Sourcing to ensure statements of work are fit for purpose and align with agreed roles and rates
• Collaborate with Risk Management to manage overall vendor third- and fourth-party risks for onshore and offshore locations
• Work with Finance to evaluate spend for capital, operating expenses, and vendor credits
• Manage vendor performance, service level adherence, and remediation when necessary
• Ensure contractual compliance and performance reporting for cloud vendors in accordance with third-party requirements

Qualifications

• Bachelor’s degree or equivalent experience required
• Ability to communicate, negotiate, and influence stakeholders at all management levels
• Experience working with delivery vendor partners with onshore and offshore contractual relationships
• Vendor relationship management of over $50MM annually in contract oversight
• Experience managing high-value critical service contracts preferred
• Ability to work independently, solve problems, and escalate issues appropriately
• Experience in a regulated industry preferred
• Familiarity with cloud pricing models, licensing structures, and vendor offerings

Pay Transparency
The salary range for this position is $160,000 to $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.