Commercial Payment Operations Team Lead

Description

As the Payment Operations Team Lead, you will supervise specialists related to Commercial payments. You are responsible for the teams that handle monitoring escrow agency accounts for the Operations team. You will also help execute the business plan set by the Head of Commercial Onboarding & Payment Operations by using their best judgment to identify and resolve payment operations issues as well as impacting their team's ability to meet quality, volume, and timeliness of objectives.

Primary responsibilities include

• Process incoming maintenance requests, meeting established productivity goals
• Monitor all requests to ensure SLAs are met
• Able to solve problems of low to medium complexity.  
• Apply customer invoice payments for services rendered
• Provide timely reporting of outstanding invoices
• Collaborates with other team members to ensure SLAs are met
• Acknowledges and responds to incoming tickets and/or inquiries
• Provides project support for new services and other billing projects
• Generates daily sweep package and ensures trades are completed daily by deadline
• Completes daily settlement of liquidity products, meeting established SLAs are met 
• Accurately maintains daily liquidity artifacts on a shared drive
• Knowledge of mainframe applications
• Support continuous improvement for an efficient and customer-centric process
• Ensure process documentation is complete and accurate
• Make recommendations for efficiency and/or improved customer experience.
• Process Wire disbursement requests

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • HS Diploma or equivalent
  • Strong organization and  attention to detail
  • Strong knowledge of MS Word/Excel
• Preferred Qualifications
  • Wire disbursement experience
  • Knowledge of escrow agreements, escrow agency
  • Salesforce Knowledge

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30am-5:00pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.