Receptionist/Office Coordinator

Description

Citizens is seeking a proactive, professional, client-ready presence, and highly organized Receptionist & Office Coordinator to serve as the central hub of daily activity in our New York office. This role focuses on ensuring smooth front‑of‑house operations, maintaining a well‑run workplace, and delivering an exceptional experience to employees, clients, and visitors. The ideal candidate is friendly, reliable, resourceful, and energized by creating order, solving problems, and keeping the office running seamlessly.

Primary responsibilities include

Front Desk & Visitor Management

• Serve as the primary point of contact for all visitors, clients, vendors, and deliveries.
• Maintain a warm, professional, and polished front desk environment at all times.
• Coordinate with building security to ensure guests are properly registered and escorted.
• Manage conference room reservations and maintain room readiness throughout the day.
• Monitor office foot traffic and ensure visitors are directed to the appropriate teams.

Office Operations & Facilities Support

• Oversee day‑to‑day office operations to keep the workspace clean, functional, and well‑organized.
• Act as liaison between our teams and building/property management for maintenance, repairs, and service requests.
• Monitor and restock office, break room, and kitchen supplies (including marketing materials, snacks, and basic equipment).
• Support office safety procedures, emergency response protocols, and business‑continuity logistics.
• Perform daily walkthroughs to ensure all common areas are tidy, stocked, and functioning properly.
• Track facility issues, escalate as needed, and follow through to resolution.

Operational & Administrative Support

• Handle incoming calls, route inquiries, and support general office communication flow.
• Assist with incoming/outgoing mail, shipping, and courier services.
• Maintain office equipment (copiers, printers, scanners) and coordinate service when necessary.
• Support vendor coordination — cleaners, maintenance techs, IT, food service, etc.
• Update internal office directories, seating charts, and office access lists.
• Help onboard new hires by preparing desk setups, badges, supplies, and office orientation.

Event & Coordination Support

• Assist with small office gatherings, team meetings, and in‑office events — room setup, catering, supplies, and cleanup.
• Support occasional special projects related to workplace experience, office improvements, or process enhancements.

Light Administrative Tasks 

• Assist with general administrative duties such as scanning, filing, printing, formatting basic documents, and managing shared inboxes.
• Provide backup calendar assistance only as needed for office‑wide logistics (not dedicated executive support).
• Help maintain internal tracking sheets, logs, or simple reports related to office operations.

Education, Certifications and/or Other Professional Credentials 

• 2–3+ years of experience in a receptionist, office coordinator, or hospitality/front‑of‑house role. Experience within the profesional services sector is highly preferred. 
• Strong interpersonal skills — friendly, calm, and customer‑focused.
• Highly organized with strong attention to detail and the ability to anticipate office needs.
• Comfortable managing multiple tasks and shifting priorities throughout the day.
• Proficiency with Microsoft Outlook, Teams, Word, Excel; ability to learn internal systems quickly.
• Professional presence with excellent verbal communication skills.
• Ability to remain composed during busy periods and handle unexpected issues efficiently.
• Reliable, punctual, and committed to supporting a high‑quality workplace environment.
• Bachelor’s Degree preferred

• Salesforce, Oracle, Microsoft Outlook and Teams, Word, Excel, PowerPoint

Hours & Work Schedule 

• Hours per Week: 40 
• Work Schedule: Monday to Friday 

Pay Transparency 

The salary range for this position is $25.50 to $35.00 per hour.  Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  ​

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.