Quality Control Manager

Description

The Quality Control Manager role within Real Estate Operations has the responsibility of inspecting retail and back-office facilities within an assigned region. This position is responsible for making sure that cleaning, maintenance, and landscaping at designated sites complies with Citizens' quality standards. The Quality Control Manager will also provide guidance and support to janitorial technicians as needed and when requested by the Facility Management team.

In this role you will create your own inspection schedule within an assigned territory.

Job Benefits:

• Health Benefits
• Tools and supplies all provided
• Use of company vehicle
• Company provided cell phone, iPad and laptop

Primary responsibilities include: 

• Traveling to branches and back-office locations to inspect the cleaning, maintenance and landscaping
• Evaluate the work that outside vendors are performing in branches and buildings
• Coach Facility Managers and Janitorial Technicians as needed in the correct processes
• Develop and maintain weekly schedules for site inspections
• Collaborate with other teams and business lines
• Coordinate with Facility Managers, cleaners and vendors to resolve deficiencies identified during inspections.
• Create, respond to, and close out work orders upon completion using the Computerized Maintenance Management System via iPad, iPhone or Laptop
• Maintain records and other documents using excel and other MS Office applications

Required Skills/Experience

• At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360 
• Preferred background in janitorial, maintenance or facilities management
• Knowledge of janitorial procedures
• Critical thinking and problem-solving ability
• Proven customer service experience and/or abilities
• Competent use of MS Office applications
• Ability to travel as required
• Demonstrated written and verbal communications skills
• Ability to lift up to 50 pounds
• Ability to plan and prioritize workload

Education, Certifications and/or Other Professional Credentials

• High School Degree or Equivalent
• Valid Driver’s License

Hours & Work Schedule 

• Hours per Week: 40  Work Schedule: 

• Monday through Friday (Some overnight travel required)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.