Experience Owner I-Client Platforms

Description

The Experience Owner I (EO1) plays a key role in advancing Citizens' Digital North Star program, a strategic initiative to deliver the next generation Client Platform for Citizens Private Bank and Citizens Private Wealth. This role partners with business, technology, and analytics teams to prioritize and execute a product roadmap that enhances the digital client experience and supports long-term growth.

With a collaborative approach and digital first mindset, the EO1 helps design and deliver innovative solutions that improve how clients engage with Citizens. By applying agile methodologies, the EO1 drives the transformation of the Client Platform into a modern, client centered platform. The EO1 also fosters an agile culture across product teams, enabling strong performance and continuous improvement.

In partnership with the neighborhood lead, the EO1 co-develops the roadmap for ongoing evolution, ensuring the platform adapts to client needs, reflects market trends, and delivers meaningful value

Responsibilities

Required Experience:

Required Competencies:

Preferred Experience

Hours and Work Schedule
Hours per Week: 40 
Work Schedule: Monday - Friday (8:00 AM ET – 5:00 PM ET) - 4 Days in office, 1 day potential work from home

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.