Property Secured Servicing and Default Senior Strategies Professional

Description

At Citizens, we’re more than a bank. We’re a place where ideas spark change, where insights shape decisions, and where your work truly makes an impact. Here, you’ll experience new challenges, create opportunities, and think beyond your role—all while being valued for who you are and supported in achieving what matters most to you.

Your Mission: Turning Data into Stories That Drive Action

As a Property Secured Servicing and Default Senior Strategies Professional, you won’t just analyze numbers—you’ll uncover the stories behind them. You’ll transform complex mortgage portfolio data into clear, compelling narratives that influence strategy, improve performance, and deliver measurable results.

Working closely with leaders in Collections, Loss Mitigation, Foreclosure, and Investor Relations, you’ll design risk-based segmentation, enhance operational strategies, and evolve workflows—all with one goal: to increase customer engagement and positively impact the bottom line. Your ability to craft insights into actionable stories will help shape decisions that matter.

What You’ll Do

• Tell the story behind the numbers: Prepare and present mortgage performance insights that resonate with leaders across Strategy, Collections, Credit Risk, and Product.
• Design strategies that speak volumes: Develop and implement enhancements that improve performance and drive long-term impact.
• Track and narrate progress: Maintain robust performance reporting that highlights trends and opportunities.
• Collaborate to create alignment: Partner with Product, Finance, and Credit Risk to ensure strategic initiatives deliver expected outcomes.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3-5 years of experience in collections analytics and/or credit risk analytics
• SAS / Enterprise Guide / SQL / Alteryx / DBeaver or other data mining experience;  Tableau
• Advanced MS Office skills, particularly with Excel and PowerPoint
• Strong presentation, influencing and negotiation skills
• Passion for "story telling" through data
• Strong statistical background or experience in measuring operational strategies
• Strong organization and project management skills and the ability to partner with various internal stakeholders
• Ability to connect and effectively communicate with people of all levels and functions
• Able to thrive and prioritize in a changing environment
• Bachelor’s degree in a quantitative study preferred (Math, Finance, Science etc.)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F, 8A to 5P

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.