Senior Digital Product Director

Description

As the Head of Consumer Money Movement, you will be a senior leader responsible for end-to-end product management of money movement experiences across Citizens’ Consumer, Small Business, and Private Bank segments. This role is focused on delivering exceptional customer experiences and driving business value by ensuring that our payment solutions are intuitive, secure, and seamless.  This exciting opportunity sits at the core of everyday banking for millions of Citizens customers and requires a balance of nailing the basics and exploring opportunities for targeted innovation through both internal builds and external partnerships. If this position speaks to your strengths, read on:

Key Responsibilities

• Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities.
• Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens’ broader consumer strategy.
• Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements.
• Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable.
• Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends.
• Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge.
• Ensure all processes, documentation, and marketing materials remain current and compliant.
• Develop overall product strategy and roadmap
• Effectively engage in senior forums and communicate progress and priorities effectively.

What Success Looks Like

• Delivering best-in-class consumer payment experiences that are simple, fast, and secure.
• Building strong partnerships across internal teams and external providers to enable innovation.
• Driving measurable improvements in customer satisfaction and engagement with money movement products.

• Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: M - F

Pay Transparency: The salary range for this position is $135,000-$200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.