Student Lending Service Advisor - Temporary Position

Description

Summer temporary position from beginning of May through the end of August

As the Student Lending Customer Advisor, you will be responsible for handling inbound and making outbound calls to prospects who have shown interest in refinancing their student loans and customers who have initiated a student loan through the web or branch channel, managing your assigned workload by using our lead management system. You will also receive and evaluate documentation for loan applications and interact with our customers to ensure necessary information is obtained, complete, and accurate. You will additionally be responsible for accurately, and consistently completing customer follow up work throughout the origination process to ensure the best possible customer experience. This will be achieved through partnering with underwriting to contact customers that have recently been approved or where further documentation is needed, to complete the loan process. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Proactive Outreach: Place outbound calls to customers that have a loan application in process to provide guidance, support, and act as the single point of contact until the loan is booked. Proactively manage and respond to incoming calls from customers that have a loan in process.
• Assist with document collection and technology driven assistance for our customers such as guiding customers through user account creation to finalizing online documentation.
• Maintain ongoing communication with customers to include evaluating documentation for loan applications to ensure necessary information is obtained, complete and accurate.
• Assist prospects with completing applications for our education refinance loans.
• Participate in organized and self-driven training course aimed at advancement.
• Maintain thorough knowledge of lending criteria, policies, procedures, and regulatory certification requirements.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Handle between 80-150 calls per day.
• Customer Service Experience
• Ability to use Microsoft Office
• Previous Sales or Call Center experience is also a plus. 
• Candidates must have excellent communication skills and be able to work in a fast paced environment.
• Positive attitude and high energy level
• A "Can-do Attitude" and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision
• Ability to learn and share new concepts quickly
• Ability to articulate what we have to offer our existing or potential customers

Qualified candidates must complete a video interview after applying as the next step, to be completed within 7 days of receiving the link.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8:00-5:00pm ( Johnston, RI Office )
• Tentative Training Class to Begin: Mid May through the end of August

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.