Real Estate Ops Director

Description

The Real Estate Ops Director role within Real Estate Operations has responsibility for all technical services, engineering and energy services related of all US based properties. This role will have responsibility within the Real Estate Operations team; Performance Management, Quality Control and Analytics, and Cost Control for the team. The role will have a direct interface support with the current outsource provider for Engineering Services – including Technical Services & Standards and Energy Services, to ensure the delivery of operational effectiveness and productivity for business colleagues across the regions.

Primary responsibilities include

• Manage Engineering Services throughout the Real Estate Operations team, providing dependable and efficient service delivery to agreed quality standards set forth in the Statement of Work and contract documents agreed to as part of the Supplier Delivery model.
• Work closely with the outsource provider team to deliver against SLAs and to develop customer focus solutions, with a particular emphasis on the overall ‘customer experience’ that meet our standards.
• Contribute to the Senior Leadership Team across Corporate Real Estate to determine key operational strategy and other key Facilities initiatives, with particular attention to Engineering Services.
• As a key member of the Real Estate Operations Senior Leadership team, contribute to setting the direction for strategy, developing recognition and trust for and enhancing the reputation of the function within the wider property industry and business community.
• Accountable for the delivery of all aspects of Engineering Services Technical Services, Energy Services, through both inhouse teams and contracted providers.
• The role will lead a team in charge of the ongoing development of technical solutions across all Real Estate Operations, with strategic input into all aspects of operational risk, maintenance, operations, and the implementation of strategic maintenance models.
• Technical Operations management of portfolio.
• Technical Operations compliance to standards.
• Technical Operations risk management and mitigation.
• BMS Control Center operations.
• Incident Management support of Facility Operations.
• CMMS program enhancements to critical site portfolio.
• Critical site portfolio 10-year strategic maintenance plan.
• Supplier model management of critical site portfolio.
• Best practices and standards management and coordination.
• Ensure compliance to standards for projects.
• MOPs & SOPs standards management and coordination.
• Energy Services - strategic plan implemented and managed.
• Energy Services - management of energy conservation measures and program
• Energy Services - reduce the consumption and costs of energy and water.
• Energy Services - energy and water data management (reporting and analytics).
• Energy Service - energy and water procurement.
• Energy Services - promote best practice in energy efficiency standards across the portfolio.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 4 or more years experience managing multiple employees
• Minimum 7 years hands-on facility management experience, with some project management experience and/or business management within a large corporate environment
• Working knowledge of site infrastructure and building systems
• Knowledge of zoning, construction permitting, federal, state and local building codes
• Excellent customer service skills as well as proven communication skills, both written and verbal
• Demonstrated follow-up skills
• Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all
  computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint
• Ability to travel as the need arises 
• Bachelor’s Degree or Master’s Degree
• Valid Driver’s License, required

Hours & Work Schedule

• Hours per Week: 40+
• Work Schedule: Monday through Friday. Must have 24/7 availability

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.