Corporate Events Ticket Partner

Description

Citizens is seeking a detail-oriented, highly organized Corporate Ticket Partner to join our Enterprise Sponsorships & Experiential Marketing Team and oversee the end-to-end management of corporate suites and tickets. This role is responsible for ensuring seamless communication and ticket fulfillment, working closely with partners from across all business lines for sporting and entertainment events. 

Key Responsibilities

• Manage corporate ticket inventory across multiple platforms and events.
• Coordinate ticket allocations, transfers, and usage tracking for clients and internal stakeholders.

• Maintain ongoing communication with internal and external partners to ensure colleagues have timely access to ticket platform and understand the approval workflow. Share updates on platform enhancements and newly available tickets as they are released.

• Serve as the primary point of contact for line of business inquiries, troubleshooting, and support.
• Collaborate with ticket management partner to ensure timely and accurate ticket fulfillment.
• Maintain detailed reports of ticket usage, reporting, and reconciliation.
• Ensure compliance with bank policies and contractual obligations.
• Identify opportunities to improve ticketing processes and enhance end user experience.

Qualifications

• 3–5 years of experience in event ticketing 
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in ticketing platforms and CRM systems.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with meticulous attention to detail.
• Experience in sports, entertainment, or hospitality industries is a plus.

Who You Are

• A proactive problem-solver with a passion for delivering exceptional white-glove service.
• Comfortable working in a fast-paced, deadline-driven environment.
• Detail-oriented with a knack for logistics and coordination.
• A team player who thrives on collaboration.
• Curious with a continuous improvement mindset.

Hours & Work Schedule

Hours per Week: 40 Hours

Work Schedule: Monday through Friday 8:00 AM -5:00 PM 

Location: Westwood, MA or Boston, MA In office 4 days and 1 day remote. 

#LI-Citizens2

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.