Digital Deposits Product Owner
Marketing, Digital Experience, and Communications
Newark, Delaware; Philadelphia, Pennsylvania; Iselin, New Jersey; Johnston, Rhode Island; Westwood, Massachusetts
Description
The Digital Deposits Product Owner leads the vision, roadmap, and delivery of digital priorities for deposit products and related digital experiences. This role collaborates with business, technology, and analytics partners to develop, prioritize, and deliver on the strategic vision for new deposit products, services, and experiences. The Product Owner leverages agile methodologies to drive transformation from project-based to product-based teams, maximizing customer experience and business value.
The Digital Product Owner will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions while obsessing over our customer's digital experiences.
A successful Product Owner will be able to clearly articulate and 'sell' a strategy/vision (develop and tell a story, measure impact/results), as well as execute the vision which requires a deeper technical focus including writing business requirements, overseeing design, and ensuring successful delivery with their Agile pod.
Key Responsibilities:
Define and communicate the overall vision for digital deposit products, ensuring alignment with journey digitization OKRs and financial outcomes. Transform high-level strategy into actionable requirements and deliverables.
Develop and implement product roadmaps and capabilities to support business and customer needs. Prioritize features and enhancements based on customer feedback, market research, and business priorities.
Serve as a key leader on Agile teams, facilitating release planning, demos, and continuous learning. Ensure pod mobilization plans and charters are refined and aligned with organizational objectives.
Work with cross-functional teams to ensure strong collaboration and execution of requirements. Facilitate solutions across the organization, including identification and prioritization of cross-journey enablers.
Integrate product research and requirements to deliver frictionless customer experiences, enhance satisfaction, and ensure customer-centric design. Lead product demos and reviews.
Analyze team results and agile metrics, communicate progress on product roadmap, and drive continuous improvement through innovation and iteration.
Develop effective definitions of done and acceptance criteria to ensure quality and scope. Ensure alignment with banking regulations and data privacy laws.
Foster a culture of empowerment, ownership, and innovation. Provide ongoing coaching, feedback, and mentorship to team members.
Required Qualifications:
7+ years of experience in product development, digital strategy, or process/user interface design, preferably in consumer banking or deposit products.
Proven experience designing and executing vision/strategy, with leadership and cross-functional alignment on complex initiatives.
Strong collaboration skills and ability to facilitate new ideas and problem-solving.
Experience with agile methodologies (e.g., Scrum, Kanban), design thinking, and requirements analysis.
Ability to synthesize data and research to drive product development and enable digitization.
Required Competencies:
Focus on the Customer (customer orientation)
Unlock Potential (management development)
Ideation and Strategy Development
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration
Education:
Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
- Hybrid, 4 days on site from a Citizens corporate office, 1 day remote.
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits
Awards We've Received
Age-Friendly Institute's Certified Age-Friendly Employer
Dave Thomas Foundation’s Best Adoption-Friendly Workplace
Disability:IN Best Places to Work for Disability Inclusion
Human Rights Campaign Corporate Equality Index 100 Award
Fair360 Top Regional Company
FORTUNE’s World’s Most Admired Companies
Military Friendly® Employer
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