Consumer Product Performance Partner

Description

As the Consumer Product Performance Partner, this role sets strategic direction for an assigned product line i.e. Business Deposits, Certificate of Deposits (CD), Money Market, Overdraft, Savings, or Wealth Management). The Consumer Product Performance Partner is responsible for ensuring individual client and business line needs are met, while providing for effective portfolio growth and profitability of the business in accordance with budget targets. They will work in close collaboration with the Consumer Portfolio Manager, Finance, Risk Management, Distribution and other business partners to optimize portfolio growth, fee revenue, margin revenue and oversee product specific expenses across their assigned distribution lines. This position will be responsible for successful P&L management and related business analysis, sales support, marketing support, and product management activities.

Primary responsibilities include

• Strategic management of an assigned product line to achieve acquisition, growth, retention and margin objectives. This includes effective risk management and product enhancements while overseeing the end to end customer experience for each product. Works closely with the Product Performance Portfolio Manager to ensure budget objectives are achieved. Oversee the efforts of other product performance managers and Assistant Product Performance Managers.
• Management of assigned product and promotional strategies to maintain simple, efficient, and streamlined product structures. Ensure clarity of field and Banker communication and appropriate balance of strategies across products lines and distribution channels.
• Actively manage product design and deployment, customer experience, campaign planning, offers, and communications while maintaining a sound control environment.
• Partners with finance and the Portfolio Manager in developing budgets and forecasts. Actively driving discussion of product and pricing strategies and expected portfolio behaviors to drive achieving budgets.

• Directs ad hoc reporting on portfolio trends and related industry comparisons including competitive analysis of product, pricing, portfolio dynamics and promotional structures.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

• Completed Bachelor’s degree in Business, Finance, Economics, or related field.

• 7+ years in credit cards, payments, operations, or financial services product management.

• Strong knowledge of risk management, controls, and compliance standards.

• Proven ability to lead cross-functional projects and influence stakeholders.

• Excellent analytical, communication, and documentation skills.

• Proficiency in Microsoft Office and governance tools.

• Ability to work on-site 4 days per week in designated locations.

Preferred Qualifications

• MBA or advanced degree.

• Experience with credit card lifecycle management and change governance.

• Familiarity with regulatory requirements (OCC, CFPB) and enterprise risk frameworks.

• Skills in process automation and reporting tools (Tableau, Power BI).

• Knowledge of Agile methodologies and customer experience principles.

• Proven record of consistent employment and long-term tenure

Hours and Work Schedule:

• Hours per Week: 40

• Location: Newark, DE, Westwood, MA, Johnston RI or Shelton, CT

• Work Schedule:  8-5 PM ET ; Monday – Friday, 4 days in the office, 1 day remote.

• Travel: Ability to travel up to 10% 

Pay Transparency

The salary range for this position is $103,412-$140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.