Home Mortgage Servicing Assumptions Senior Specialist

Description

The Home Mortgage Senior Specialist is responsible for managing the intake, processing, and monitoring of credit-qualifying assumption applications within the Special Loans Department. This role requires direct communication with customers and applicants via phone and written correspondence, ensuring accuracy and timeliness throughout the process. The Senior Specialist will work closely with other business lines, including underwriters, and perform additional Special Loans responsibilities as assigned. The position demands meticulous tracking and monitoring using MSP, Excel and SharePoint.

Qualifications

• High School Diploma or equivalent required, Associate Degree preferred
• 2+ mortgage experience years required, preferably in loan servicing
• Strong organization skills
• Strong ability to multi-task
• Strong customer service skills
• Strong time management skills
• Strong knowledge of department computer applications and systems
• Strong written and verbal communication
• Proficiency in PC skills and MS Office
• Strong analytical skills
• Capacity to work independently

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  8:30-5:00, 4 days in Glen Allen, VA office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.