Experience Owner I

Description

The Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.

The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions.

Finally, the EOI will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the neighborhood lead, the EOI will also co-develop the roadmap for continuous growth and improvement of product outcomes and customer experience.

Primary responsibilities include

• Accountable for delivering value for the product, definition of overall vision, journey digitization OKRs and financial outcomes. Work closely with delivery teams to ensure they build the right functionality in a timely manner. EO’s will transform the high-level vision into detailed requirements.  
• Ensure pod mobilization plans, refinement of charters and alignment with journey digitization OKRs and associated resources.
• Serve as key leader on Agile team(s) for demonstrating strong empowerment, continuous learning and a growth mindset by working onsite with the team daily. Facilitating release planning with stakeholders as well as weekly demos.
• Translate the Experience Owner II’s strategy into actionable tasks, and work with cross-functional agile teams to make sure  there is strong collaboration and execution of the requirements.  
• Ensure solutions are facilitated across the organization, including identification  and prioritization of cross journey enablers.
• Ability to understand and analyze team results and Agile metrics and leverage superior story writing skills to communicate progress on product roadmap against the mission and OKRs.
• Understand market and industry to generate criteria to define a vision and drive maximum transformational impact  and anticipate customer needs, trends and behaviors.  
• Integrate product research and requirements to ensure a frictionless customer experience, enhance satisfaction and ensure customer centric design.  Lead large scale product demo or reviews.
• Develop effective definitions of done and acceptance criteria to ensure that the agile team delivers agreed upon standards for quality and scope.
• Excel in a “doer” and leader capacity, development of UI prototypes, assist with data provisioning and perform analytics around usage, behavioral/transactional and technical data.
• Provide oversight to ensure alignment with Agile/Scrum practices.
• Ensure alignment with appropriate tools and processes to improve team efficiency and effectiveness.
• Participate in Scrum of Scrums ceremony, clearing obstacles and owning applicable tasks.
• Work as a servant leader working onsite with the team facilitating ongoing coaching, feedback and continuous learning.  
• Create a culture where colleagues truly own their work and are always innovating.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 5+ years of experience in product development, marketing, strategy, digital, process/user interface design.
  • Proven experience implementing strategies by setting realistic OKRs.
  • Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain.
  • Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
  • Experience providing technical solutions to functional challenges.
  • Consistently applies current procedures and technologies to resolve business issues.
  • Knowledgebase of relevant products/services which is broad, current and technology focused.
  • Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
  • Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
  • Training teams’ requirements analyses and quality reviews.
• Required Competencies
  • Focus on the Customer (customer orientation)
  • Unlock Potential (management development)
  • Drive Outcomes (execution)
  • Innovation
  • Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
  • Agile Methodologies
  • Requirements Analysis (e.g., design thinking)
  • Strategic Thinking
  • Collaboration

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.