Enterprise Digital Content and Social Partner

Description

The Enterprise Digital Content and Social Partner is a key member of the content and social team that will be specifically responsible for owning the day-to-day management of content and social initiatives across the Commercial line of business (Corp Banking, Treasury Solutions, Cap Markets & Advisory) with a focus on driving awareness, engagement, and retention.

Reporting to the Vice President, Enterprise Content Manager, the Digital Content and Social Partner will:

• Oversee and shepherd content and social campaigns through internal review platforms and partner with Marketing, content and social partners to revise the work. 
• Partner with internal and external creative partners to execute the content and distribution strategies. 
• In collaboration with the key marketing partners and stakeholders, develop clear and strategic creative briefs.
• Support prioritization efforts in collaboration with internal stakeholders and external partners.

This individual brings deep expertise in digital content, social media, video production, and digital marketing tactics. They will help partner teams create compelling and relevant content experiences that inspire action across our high-net worth, ultra-high-net worth, C-suite, Treasures and private capital audiences. 

The ideal candidate thrives in a fast-paced environment and works cross-functionally with business units and marketing teams to drive integration. Experience in banking and/or financial services content, social media, and digital strategy is strongly preferred.

Key Responsibilities:

• Campaign Management: Support the management of content and social media campaigns—from brief creation and kickoff to execution and reporting.
• Content Coordination: Collaborate with content strategists, designers, and copywriters to develop and schedule posts across LinkedIn, Meta, and other platforms.
• Editorial Oversight: Maintain and align multiple editorial calendars across business lines, ensuring consistency and strategic timing.
• Ensure Quality Assurance: maintaining brand consistency, accuracy, and proofing of assets before launch.
• Stakeholder Collaboration: Serve as the primary liaison between internal teams and external agency partners, ensuring alignment on goals, timelines, and deliverables.
• Performance Tracking: Monitor campaign performance using analytics tools, generate insights, and recommend optimizations.
• Advocacy & Social Selling: Support employee advocacy and social selling programs, including training and platform management.
• Trend Monitoring: Stay current on social media trends, platform updates, and best practices to inform strategy and innovation.

• Additional requests assigned by my manager. 

Qualifications:

• 3–5 years of experience in content marketing, social media management, digital marketing, or project/account management.
• Strong understanding of social media platforms, especially LinkedIn and Meta.
• Excellent organizational and communication skills.
• Experience collaborating cross-functional teams and external partners.
• Proficiency in project management tools and social media analytics platforms.
• Ability to thrive in a fast-paced, deadline-driven environment.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8-5 In Westwood Office 4 days and remote 1 day
• #LI-Citizens2

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.