Business Support Analyst

Description

With a limited degree of supervision incumbents are responsible for providing clerical, analytical and operational support to the business functions within the organization such as filing and data entry. Additionally, she / he may also assist with the generating of reports and provide insights to support decision – making and business strategies. Incumbents in this role act as a clerical support resource which can be utilized across any of the administrative functional areas at any time. Additionally, she / he may act as an informal resource for associates with less experience. Typically, they also perform non-secretarial administrative tasks.

Primary responsibilities include

• The incumbent is responsible for analyzing existing business processes and workflows to identify areas for improvement.
• Additionally, the incumbent is responsible for data analysis and reporting, which includes identifying trends, patterns, and opportunities for process optimization based on data trends.
• The incumbent is also responsible for documentation and communication, which entails developing and maintaining process documentation, standard operating procedures, and user manuals.
• Additionally, the incumbent is responsible for issue resolution and support, which includes provide support and assistance to stakeholders and end-users in resolving operational challenges.
• Lastly, the incumbent is responsible for engaging in continuous improvement, which includes monitoring and evaluating the effectiveness of implemented improvements and suggest adjustments as needed.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

  • Completed high school diploma or equivalent (GED) with minimum 1 year of experience in banking and/or financial services OR 

  • completed Associate’s or Bachelor’s degree with minimum 6 months of work experience 

  • Strong attention to detail and organizational skills

  • Ability to manage multiple priorities in a fast-paced, team-oriented environment

  • Excellent interpersonal, verbal, and written communication skills

  • Willingness to learn and adapt to various computer-based systems (e.g., Salesforce, NFS, Microsoft Office)

  • Physical ability to lift to up to 30 lbs. on a regular basis without any accommodation

• Preferred Qualifications

  • Knowledge of financial services regulations and investment products

  • FINRA licensures

  • Demonstrated job stability 

  • Interest in Wealth Management

  • Documentation scanning experience

Hours & Work Schedule

• Hours per Week: 40

  • Work Schedule:

  • Monday–Friday, 8:00 AM – 4:30 PM ET

  • 100% in-office

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.