Commercial Operations Product Support I

Description

Private Bank Operations is committed to delivering a best-in-class experience for Private Bank clients and the colleagues that support them. 

We are seeking a detail-oriented and client-focused Private Bank Wire Operations Specialist to support high-profile banking clients by processing domestic and international wire transfer requests in a fast-paced environment. The Ideal candidate demonstrates strong communicated skills, accuracy, professionalism, and the ability to work collaboratively with internal partners and clients while maintaining strict confidentiality and operational excellence. 

Primary responsibilities include

• Processing outgoing wire transfer requests accurately and in a timely manner
• Review and respond to email requests received
• Place outbound calls to clients to verify wire transfer instructions
• Handle inbound calls professionally and efficiently, providing exceptional customer service. 

• Working closely with peers, operations teams, and Private Bankers to ensure seamless transaction processing 

Qualifications, Education, Certifications and/or Other Professional Credentials

• At least 2 years of Customer Service Experience. 
• Excellent written and verbal communication.
• Experience monitoring, reviewing, and analyzing operational workflow and identifying opportunities to strengthen pipeline management to ensure SLAs are met.
• Ability to work independently and multi-task in a fast paced, ever-changing environment.
• Strong organization and time management skills.
• Willingness to assist with special projects and accept new responsibilities.
• Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential risks associated with those activities.
• Must be able to review and analyze documentation; must be computer proficient, and able to learn internal systems. 
• Must be able to communicate effectively via email, telephone, videoconference and in person.
• Fluency in Microsoft Applications including Outlook and Excel.
• Ability to work under minimal supervision and work well under pressure.

• High School or equivalent degree required; bachelor's degree preferred.

Hours per Week: 40

Work Schedule: 10am - 6:30pm, 4 days on-site, 1 day remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.