Business Support Manager I - On-Site

Description

This role is based in Downtown Philadelphia with a minimum of 4 days a week in office. This is an excellent opportunity for an accomplished Business Support Manager to work side-by-side with the Regional Executive for Commercial Middle Market at Citizens Bank.  The qualified candidate will provide first class confidential, reliable, and comprehensive support to the sales management for these markets and industry segments.

Primary responsibilities include:

• Manage day to day operations of the office and support of Commercial Bank team members for the region.
• Support sales management with call tracking, salesforce entry/reporting/reconciliation, pipeline management, and pitchbooks.
• Sales Management Assistance using internal data bases and AI research tools
• Support general office management and help as an ambassador of the office and key member of the local business support team.
• Coordinate events with internal partners, team, and clients.
• Perform data entry and pull reports within Salesforce.
• Respond to, forward and/or distribute email communications as appropriate.
• Human Resource support, travel planning, travel expenses when needed.
• Coordinate registration, marketing and logistics for multiple trade shows and conferences.
• Uphold high standards for work quality and privacy.
• Maintain and order marketing supplies as needed. 
• Strong presentation building skills (PowerPoint).
• Process payables/invoices for the office.
• Business Continuity Planning support.
• Ability to spearhead issues in the office: maintenance items, repairs, etc.

Qualifications

Required Skills/Experience:

• Senior administrative experience of 5 - 7 years required.

• Ability to work independently with limited supervision.
• Strong computer and problem-solving skills.
• Solid written, verbal and communication skills.
• Attention to detail and sensitivity to deadlines/confidentiality.
• Strong organizational skills and ability to multi-task.
• Excellent customer service skills and professional demeanor

• Marketing and Social Media savvy.

Preferred Skills/Experience:

• Salesforce, Oracle, Microsoft Outlook, Word, Excel, PowerPoint.
• Analytical skills and demonstrated experience preferred
• Research skills using AI tools

Education, Certification, and/or Other Professional Credentials:

• Bachelor’s Degree preferred.

Hours and Work Schedule
Hours per Week:  40
Work Schedule:  Monday - Friday

PayTransparency

The salary range for this position is $78,000 - $111,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.