Program Manager - Digital Deposits

Program Manager, Digital Deposits

Role Overview

The Deposit Program Manager is a senior execution leader responsible for translating Citizens deposit and household digital growth strategy into disciplined, measurable delivery. This role serves as the operational backbone of the Household Growth team, owning execution across two to three concurrent digital sales oriented workstreams spanning acquisition, onboarding, and relationship deepening.

Operating at the intersection of strategy, execution, and performance management, this individual ensures complex cross functional initiatives move from concept to launch with clarity, accountability, and speed. The role is ideal for a seasoned digital program leader who thrives in matrixed environments, brings structure to ambiguity, and consistently delivers results in a regulated financial services environment.

Key Responsibilities

End to End Program Delivery

• Own end to end delivery of multiple digital deposit growth initiatives from intake through launch and post launch performance tracking
• Provide oversight and leadership on digital sales performance routines, metrics, and operating cadence
• Contribute to the development of performance measures, goals, and success metrics
• Influence and lead digital sales funnel health analysis and optimization opportunities
• Plan and coordinate closely with line of business leaders, functional partners, and subject matter experts
• Ensure business cases are developed for budgeting, planning, and tracking revenue and expenses
• Proactively assess systems and processes to identify risks, gaps, and improvement opportunities
• Build appropriate risk mitigation steps into delivery plans and execution
• Recognize when issues require escalation and drive timely decision making
• Lead cross functional teams of internal and external resources on a project basis
• Analyze and manage variances to program plans and portfolio commitments
• Develop and execute action plans to mitigate risks or resolve delivery issues
• Prepare dashboard reporting to communicate program and portfolio health to senior leaders
• Evaluate investment opportunities and tradeoffs to optimize program outcomes
• Ensure delivery aligns with Citizens business priorities and risk framework
• Drive structured follow ups, accountability, and issue resolution to maintain momentum

Program Leadership and Subject Matter Ownership

• Act as the day to day subject matter expert for household growth delivery
• Own workplan development, sequencing, and execution approach across initiatives
• Coordinate internal teams, consultants, and specialists with clear ownership and timelines
• Maintain integrated program roadmaps that visualize milestones, dependencies, risks, and timelines

Performance Management and Insights

• Establish and manage delivery KPIs, milestones, and health metrics across all active workstreams
• Monitor performance to identify risks, blockers, or underperformance early
• Proactively drive path to green recovery plans when initiatives fall off track

Governance, Risk, and Planning

• Support definition of program scope, milestones, and success metrics
• Lead discovery and planning sessions to ensure initiatives are designed for efficient and compliant execution
• Maintain strong documentation standards and a single source of truth across stakeholders

Executive Communication and Transparency

• Develop concise, executive ready status updates, dashboards, and briefing materials
• Clearly communicate progress, risks, tradeoffs, and decision points using data driven narratives
• Support leadership decision making through timely, accurate, and transparent reporting

Required Qualifications

Education

• Bachelor’s degree required
• MBA or relevant advanced degree preferred
• PMP, Agile, or related certification a plus, not required

Experience

• 8+ years of experience in digital program or project management, marketing delivery, product operations, or related roles within financial services
• Experience supporting digital growth or digital sales initiatives strongly preferred

Skills

• Proven ability to lead complex, cross functional programs in a highly matrixed organization
• Strong execution mindset with a track record of delivering results amid competing priorities
• Proactive manager who anticipates issues and resolves them before impacting delivery
• Exceptional written and verbal communication skills with senior leadership exposure
• Experience with Jira, Confluence, Tableau, and Adobe Analytics preferred, not required

Pay Transparency

The salary range for this position is $130,000 to $155,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including, but not limited to, work location, relevant skills, and experience.

Citizens offers competitive pay and a comprehensive benefits package including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. For additional details, visit https://jobs.citizensbank.com/benefits