Training and Change Management Specialist

Description

Are you passionate about driving meaningful change and empowering others through impactful training? At Citizens, we’re looking for a dynamic Training and Change Management Specialist to lead initiatives within our Property & Procurement team. This is more than a job—it’s a chance to shape the future of how we work, collaborate, and grow. If you're someone who thrives in a fast-paced environment, loves solving problems, and wants to build a career where learning never stops, we want to hear from you!

Primary responsibilities include

• Lead Change Initiatives: Develop and execute change management strategies that support departmental transformation and continuous improvement.
• Design & Deliver Training: Create engaging training programs tailored to the needs of Property & Procurement staff, including workshops, materials, and hands-on sessions.
• Collaborate Across Teams: Partner with internal stakeholders to ensure alignment and support for change efforts.
• Communicate with Impact: Craft clear, consistent communications to keep teams informed and engaged.
• Evaluate & Improve: Monitor the effectiveness of training and change initiatives, using feedback and data to track and enhance outcomes.
• Manage Risks: Identify potential challenges and develop proactive solutions to ensure smooth transitions.
• Maintain Documentation: Keep accurate and accessible records of training sessions, change activities, and stakeholder communications.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Experience in change management, training development, or procurement operations.
• Strong communication and presentation skills.
• Ability to analyze data and translate insights into actionable improvements.
• Familiarity with collaboration, documentation, and video and voice communication tools

Soft Skills That Set You Apart:

• Adaptability: Thrive in evolving environments and embrace new challenges.
• Empathy: Understand diverse perspectives to create inclusive and effective training.
• Problem-Solving: Tackle complex issues with creativity and confidence.
• Teamwork & Leadership: Inspire and support others while working toward shared goals.
• Time Management: Balance multiple priorities and meet deadlines with ease.
• Conflict Resolution: Navigate disagreements constructively to maintain team harmony.
• Creativity: Bring fresh ideas to training and change strategies that energize and engage.
• Learning Agility: A passion for continuous learning and the ability to quickly adapt to new tools and technologies—essential for mastering platforms like Ariba and staying ahead in a dynamic environment.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M - F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.