Compliance Manager

Description

In this role at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.

As the Compliance Manager, you will work to mitigate risk and assure that Citizens businesses are in compliance with all applicable laws, regulations and policies. Your role will work to design, implement, maintain, and enhance internal controls to mitigate risk on a daily basis. You will identify, measure, and escalate compliance issues where appropriate. You will work with the other Compliance Officers to identify business needs, strategize, and develop standards and procedures to assure Citizens businesses are in compliance. Additionally, you will work to identify process improvement and opportunities for control enhancement.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Oversee the day‑to‑day execution of Enhanced Due Diligence (EDD) reviews and AML risk assessments for higher‑risk customer types, ensuring work is completed accurately, timely, and in alignment with internal standards and regulatory expectations.
• Manage case assignments, review workload queues, and monitor team productivity, adjusting resource allocation as needed to meet service‑level agreements (SLAs) and risk‑based priorities.
• Conduct ongoing quality reviews of EDD reports and AML risk assessments to ensure conclusions are well‑supported, documentation is complete, and risk ratings are applied consistently.
• Identify gaps or deficiencies in EDD documentation, investigative steps, or risk‑mitigation controls, and provide direct feedback or coaching to analysts to strengthen review quality.
• Monitor operational metrics and process performance, identifying workflow bottlenecks, recurring errors, or pattern‑based risk concerns that require management attention.
• Ensure issues discovered during quality checks, audits, or compliance monitoring are promptly remediated, track corrective actions, and communicate updates to relevant stakeholders.
• Lead escalation management, ensuring potential red flags, high‑risk alerts, unusual activity, or concerns identified during EDD reviews are escalated according to procedures and assessed appropriately.
• Maintain strong awareness of regulatory changes, enforcement trends, and emerging financial‑crime risks, and translate these developments into operational guidance for the team.
• Provide coaching, training, and ongoing support to analysts, reinforcing investigative best practices, documentation standards, and risk‑assessment expectations.
• Partner with Compliance and Governance teams to refine EDD procedures, templates, and risk‑scoring methodologies, ensuring the program remains effective and aligned with regulatory expectations.
• Drive continuous improvement by identifying opportunities to streamline processes, improve documentation standards, reduce rework, and enhance overall team efficiency.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Strong working knowledge of BSA/AML regulatory expectations, including OFAC, FinCEN guidance, and risk based compliance frameworks. 
  • Experience managing case queues, quality control processes, SLAs, and operational metrics in a high‑volume review environment. 
  • Proven ability to coach, train, and develop analysts, improving quality and increasing consistency of risk assessments. 
  • Ability to interpret and apply risk‑scoring models and escalate material AML concerns when appropriate. 
  • Strong analytical, critical‑thinking, and writing skills with the ability to synthesize complex findings into clear, defensible EDD reports.
  • Experience partnering across Compliance, Audit, Governance, and internal stakeholders to resolve issues and enhance processes.
  • Ability to manage competing priorities and meet deadlines in a dynamic, risk‑driven environment.
• Preferred Qualifications
  • Industry certification and/or specialized training in AML disciplines
  • Bachelor’s Degree (or higher) strongly desired.  (Experience in lieu of degree)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F (currently hybrid - 4 days in office, 1 day from home)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.