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Commercial Agency Services Specialist

Commercial Banking

Cleveland, Ohio; Boston, Massachusetts; Pittsburgh, Pennsylvania; Medford, Massachusetts

Description

The incumbent is responsible for all aspects of closing and managing a portfolio of moderate to high lead agent, bilateral, and member syndicated transactions (inclusive of all business lines).The position supports the strategic goals of credit management through loan distribution, and the incumbent will have responsibility for managing the reputation and operational risk associated with these transactions.Incumbent will negotiate loan agreements; communicate with investors, business partners and counsel; enforce risk controls; maintain data governance and comply with appropriate policies, procedures, laws and regulations. Incumbent will onboard and fund complex transactions within the loan accounting system.

Responsibilities

  • Perform a qualitative review of syndicated loan agreements and related documents for compliance with the loan approval, adherence to policies and regulations and to mitigate operational and reputation risk.
  • Effectively manage, as Administrative Agent, the investors by ensuring timely, proper and effective communication utilizing market standard processes (SyndTrak, etc)
  • Book, fund and manage distribution of assigned transactions within the Bank’s loan accounting and/or loan trading systems.
  • Ensure the highest-level data quality, including all financial data, for assigned portfolio.
  • Interact with all Business Lines to provide seamless execution of closings
  • Build relationships with internal and external customers, legal counsel, and vendors

Qualifications

  • 3+ years of experience in the closing and/or administration of moderately complex commercial transactions 
  • Working knowledge of the closing and administrative needs associated with complex transactions 
  • Proven success in all facets of the syndicated loan process, including operational, systems, financial, regulatory, accounting and customer service.
  • Detailed oriented to maintain high degree of accuracy in execution and data quality
  • Comprehensive analytical ability to facilitate complex problem resolution
  • Well-developed written and verbal communication skills
  • Adept at PC and mainframe applications
  • 2+ years of end-to-end booking experience within the LoanIQ system preferred

Education:Bachelor’s degree preferred

Hours and Schedule:

Hours:40

Schedule:Monday-Friday 8-5

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2026

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

2026

Disability:IN World's Top Disability Inclusive Business

2026 Glassdoor Award

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

2025

Human Rights Campaign Corporate Equality Index 100 Award

2026

Newsweek America's Most Charitable Company

2025

The Banker's
US Bank of the Year

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