Product Manager – Digital Channels/Cash Management
Commercial Banking
Boston, Massachusetts; Westwood, Massachusetts; Johnston, Rhode Island
Description
Product Manager – Digital Channels/Cash Management
Role Overview
Citizens is seeking a Product Manager to support the strategy, development, and ongoing management of key cash management and treasury-related products. This role will partner closely with cross‑functional teams to deliver product enhancements, support platform launches, and drive solutions that meet client needs while supporting business growth.
The ideal candidate brings strong product management experience, a client‑centric mindset, and the ability to manage multiple initiatives across the product lifecycle.
- Own and manage product initiatives across assigned cash management solutions, from concept through delivery and ongoing enhancement
- Partner with Technology, Operations, Sales, Marketing, and other stakeholders to define product requirements and priorities
- Lead product roadmap planning to support client needs, revenue growth, and long‑term product strategy
- Support product testing, readiness, and launch activities to ensure successful rollout and adoption
- Gather and incorporate client, market, and stakeholder feedback into product enhancements
- Ensure product initiatives align with business objectives and regulatory requirements
- Monitor product performance and recommend enhancements or new capabilities over time
Qualifications
- Bachelor’s degree or equivalent experience
- Experience in product management, preferably within financial services, treasury, or payments
- Strong ability to manage competing priorities in a fast‑paced environment
- Experience partnering cross‑functionally with technology and business teams
- Excellent communication, organization, and stakeholder management skills
Preferred Experience
- Experience with cash management, treasury, payments, APIs, or ERP‑related solutions
- Experience supporting platform launches or significant product enhancements
- Familiarity with agile or iterative product development methodologies
- Experience in commercial online/digital banking
Why Citizens
At Citizens, you’ll have the opportunity to work on meaningful products that support our clients’ financial operations while collaborating with talented teams across the organization. We offer a supportive environment, opportunities for growth, and a commitment to doing what’s right for our customers, colleagues, and communities.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: M-F
Pay Transparency
The salary range for this position is $111,000-$139,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits
Awards We've Received
Glassdoor
Best Place to Work in Consulting, Finance & Insurance
The Banker's
US Bank of the Year
Dave Thomas Foundation’s Best Adoption-Friendly Workplace
Disability:IN Best Places to Work for Disability Inclusion
Human Rights Campaign Corporate Equality Index 100 Award
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