Wealth Ops Group Manager

Description

As the Wealth Ops Group Manager, you are responsible for overseeing and managing the operations of the wealth management group. Additionally, you ensure efficient and effective delivery of operational processes, such as client onboarding, account maintenance, and transactions processing. The incumbent provides leadership to managers and professional associates, is accountable for the performance and results of multiple related teams, and develops departmental plans, including business, production and /or organizational priorities.

Primary responsibilities include:

Operations Management

• Monitor and evaluate operational performance to identify areas for improvement.
• Develop and implement strategies to enhance efficiency and effectiveness across processes.

Team Leadership & Development

• Lead and develop high-performing teams with a focus on client service, relationship management, and operational excellence.
• Drive process improvement initiatives and promote automation to streamline workflows.

Risk & Compliance

• Ensure adherence to regulatory requirements and internal policies governing operational processes.
• Maintain a strong risk management culture across all functions.

Leadership & Oversight

• Provide strategic leadership across trading oversight, supervision, and operational risk functions.
• Act as a peer and collaborator with leaders in Client Experience, Core Operations, and Private Wealth Support.
• Support all wealth management segments, ensuring alignment and consistency across teams.

Supervision & Risk Management

• Oversee Regional Supervisory Officers (RSOs) and ensure compliance with regulatory and internal standards.
• Lead quality assurance and quality control (QA/QC) initiatives.
• Maintain and enhance documentation of policies and procedures to support audit readiness and operational transparency.

Operational Excellence

• Champion continuous improvement in operational processes and client experience.
• Collaborate with technology and vendor partners to ensure high service quality and foster innovation.
• Support the development and implementation of scalable, compliant operational models.

Technology & Reporting

• Ensure accurate and timely delivery of internal, client-facing, and regulatory reports.
• Lead the development of new reporting capabilities and reconciliation processes.

Strategic Collaboration

• Partner with senior leadership to prepare for audits and regulatory examinations.
• Contribute to organizational design and team structure planning.

Required Qualifications:

• 7+ years of experience in wealth management, broker-dealer operations, or financial services
• Proven leadership experience managing cross-functional teams
• Deep understanding of regulatory requirements and supervisory frameworks
• Experience with trading oversight, QA/QC, and risk management
• Active FINRA Series 24 and Series 7

Preferred Qualifications:

• Bachelor’s degree in business, Finance, or related field
• Advanced degree (MBA or equivalent)
• Knowledge of Citizens’ operational and supervisory structure
• Process improvement certification (e.g., Lean Six Sigma)
• An ideal candidate will possess the following competencies: strategic leadership, operational excellence, risk & compliance management, team leadership & development, technical & analytical proficiency, client-centric mindset, change management, communication & collaboration  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit 

https://jobs.citizensbank.com/benefits

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.