Vendor Management Analyst

Description

The objective of the Vendor Management Analyst is to independently manage the vendor relationship and Third-Party vendor oversight through the on-boarding / off-boarding process, business line specific issue resolution and periodic reviews. This individual will help ensure that contracts and Statements of Work service levels for assigned third parties are adhered to both from an operational and regulatory standpoint. This role will operate within Consumer Specialty Operations Vendor / Vendor Management. 

Primary responsibilities include

• Holding vendor / agencies accountable for achieving monthly financial targets and/or operational metrics
• Preparing monthly vendor program-level scorecards
• Reviewing monthly third-party vendor scorecards used to monitor Service Level Agreement adherence
• Managing the coordination of periodic vendor business reviews as defined in policies and procedures
• Acting as point of escalation for issues identified by the Vendor Management Support Team or other assessment groups
• Managing vendor and account activity inside of Debt Next
• Advising and assisting in resolving ORC issues as needed
• Facilitating discussions in the resolution of performance, risk and compliance issues identified during monthly Service Level Agreement reviews and site visits
• Working with partners in the execution of contract renewals and new Statements of Work following policy guidelines; and coordinating with key stakeholders and Business Line Manager
• Acting as point of contact to external vendors on all aspects of debt collections
  

Qualifications, Education, Certifications and/or Other Professional Credentials

• 1 or more years of relevant Third-Party Management exposure and/or experience
• 1 year Experience in analyzing and communicating performance metrics and results to a Third-Party vendor
• Working knowledge of Consumer and Commercial Regulations
• Ability to assess, identify and mitigate risk issues early in the process, including the proper allocation and management of such risks
• Strong organizational, communication and planning skills
• Strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives
• Proficiency with MS Office skills including MS Word, MS Power Point, and MS Excel
• Ability to perform in a high paced environment and meet monthly operational goals and Service Level Agreements
• Ability to plan and prioritize workload
• Make independent decisions and exercise sound judgment
  

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon-Fri 8:00am-5:00pm EST

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.