Senior Program Manager (Global Capability Center)

Description

Senior Program Manager (Global Capability Center)

This role will require a 3-day hybrid work schedule in one of our organizational hubs including: Johnston, RI - Phoenix, AZ - Westwood OR Medford, MA - Plano, TX - Iselin, NJ - Pittsburgh, PA - Franklin, TN - Cleveland, OH - Chicago, IL

Focus: Governance and Change Management 

This role will require a 3-day hybrid work schedule in one of our organizational hubs including: Johnston, RI - Phoenix, AZ - Westwood OR Medford, MA - Plano, TX - Iselin, NJ - Pittsburgh, PA - Franklin, TN - Cleveland, OH - Chicago, IL

Experience Required: Extensive experience leading the buildout of a Global Capability Center (GCC)—also known as an International Delivery Center (IDC), captive center, or offshore development center with deep expertise in governance frameworks and change management within large-scale, enterprise-level technology programs.

Overview:

As a Senior Program Manager, you will manage multiple project work efforts related to the execution of the Enterprise Technology and Security organization-wide buildout of the Global Capability Center (GCC), which is a software development center offshore. This effort will involve several parallel projects, subject matter experts, managers, and key stakeholders.

The Senior Program Manager will be responsible for:

• Establishing and reviewing objectives, coordinating all activities across project workstreams supporting the GCC buildout, and overseeing integration and migration planning.
• Leading governance activities to ensure alignment with enterprise standards, compliance requirements, and strategic objectives.
• Driving change management initiatives to support the adoption of new processes, technologies, and organizational structures associated with the GCC.
• Developing and implementing governance frameworks, reporting structures, and escalation protocols.
• Engaging with stakeholders to manage expectations, communicate changes, and ensure smooth transitions.
• Being accountable to members of the GCC center program and executive sponsors for workstream schedule, budget, and quality.
• Leading high-level sessions for GCC workstream program plan and schedule development.
• Reviewing/approving project plans and significant proposals for conformance to program strategy and governance requirements.
• Managing senior-level client relationships to foster substantive communication, anticipate emerging needs, and align with strategic vision.

Required Qualifications

• 10+ years of experience in the project environment
• 7–10 years of program management experience
• 3+ years of experience in building out Global Capacity Centers / captives
• Strong background in governance, compliance, and change management practices
• Proven ability to lead organizational change and manage stakeholder engagement
• Comprehensive understanding of industry standards for GCCs and evolving business environments
• Demonstrated success in managing end-to-end delivery (time, cost, quality)
• Experience with technology change and business process transformation programs
• In-depth knowledge of Program and Project Management methodologies, including risk, issue, and change control management
• Proficiency in Microsoft Office applications including Microsoft Project, Excel, Visio, and PowerPoint
• PM certifications highly desirable

Education & Certifications

• Required: Bachelor’s degree

Hours & Work Schedule

• Hours Per Week: 40
• Work Schedule: Monday–Friday

Pay Transparency

The salary range for this position is $200,000-250,000 per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.