Commercial Lending Experience and Product Lead

Description

The Experience Owner II (EO2) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new features for products & services for syndication products, services and operations (LoanIQ, DataNet, Trader Desktop, AFS, others). While working within in an Agile pod, Experience Owners are expected to facilitate bold thinking, drive innovation and deliver on strategic objectives through strong operational execution.

The EO2 will focus on the long-term vision for the product, identifying trends in the external marketplace, outcomes or themes supported by the product, ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the Neighborhood Lead, the EO2 will also co-develop the strategy and roadmap for continuous growth and improvement of product outcomes to provide an exceptional customer experience.

The EO2 will be responsible for leading an Agile mindset across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. Using a collaborative approach, and a “digital-first” mindset, the EO2 will drive continuous improvement to create and implement innovative products and solutions.

Primary responsibilities include

• Responsible and owning front to back requirements (end to end) and finalizing the details on time including the documentation covering operational business processes, external touch points, systemic integrations if any. 
• Collaborate and work closely with technology leads/managers, testing teams and other enabling teams for the successful execution of the project, initiatives and programs
• Accountable for developing value for the product / mission with the development of a product / mission vision.
• Partner closely with business unit senior leadership to deliver on the strategy and roadmap for continuous business growth and improvement of product outcomes and experience.
• Proactively drive and facilitate team continuous discussion of innovative ways to improve products and services.
• Set ambitious and clear product vision, strategy, and Objectives and Key Results (OKRs) aligned to metrics; communicate to stakeholders, the team, and the rest of the unit.
• Ensure digital vision and products align within team strategy and requirements by collaborating with stakeholders.
• Serve as key leader on Agile team(s).
• Create, prioritize and refine backlog in collaboration with Neighborhood Leads to deliver the most valuable work first, while ensuring technical integrity of all features or components.
• Set ambitious and clear product vision, strategy and objectives and key results (OKRs) which align to metrics and communicate to stakeholders, the team and rest of unit. 
• Monitors marketplace trends, opportunities, and vulnerabilities; reports findings.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 10+ years of experience in product development, marketing, strategy, digital, process/user interface design.
  • Syndication lending experience; finance experience
  • Experience with LoanIQ, DataNet, Trader Desktop, AFS
  • Proven experience implementing strategies by setting realistic OKRs.
  • Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain.
  • Knowledge of Agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
  • Extensive experience providing technical solutions to functional challenges.
  • Consistently applies current procedures and technologies to resolve business issues.
  • Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
  • Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
  • Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases.
  • Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
  • Training teams’ requirements analyses and quality reviews.
• Required Competencies
  • Focus on the Customer (customer orientation)
  • Unlock Potential (management development)
  • Drive Outcomes (execution)
  • Innovation
  • Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
  • Agile Methodologies
  • Requirements Analysis (e.g., design thinking)
  • Strategic Thinking
  • Collaboration
• Preferred Qualifications
  • Bachelor’s degree; Master’s degree highly desired
  • Experience in financial services

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $132,097.00 - $220,162.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.