People Analytics Manager

Description

The Human Resource Analytics team at Citizens leads the organization’s understanding of workforce insights and organizational health. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency. We analyze internal and external data to understand diverse employee voices, and experiment to scale solutions that make the work experience better.

The ideal candidate sees beyond the numbers to find opportunities to strengthen the employee experience and organizational performance. The candidate is a problem-solver who is passionate about employee listening programs and talent assessment practices. The individual is a change agent with a demonstrated track record of marrying complex sets of people data with business imperatives to create actionable insights on performance, retention, and organizational agility. The candidate possesses strong quantitative skills, can manage multiple projects simultaneously, and can communicate effectively with executive and technical audiences. An “outside in” perspective, data science skills, high intellectual curiosity, and a consultative posture are essential skills to possess in this role.

Key Responsibilities

• Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics to drive individual and organizational outcomes; employ consultative and analytical techniques to make recommendations, moving from the “so what” and “now what,” to drive impact across Citizens.
• Lead implementation of the organization’s listening program, including the strategy and roadmap for active and passive strategies, integration with customer analytics, and techniques that apply artificial intelligence.
• Consult with business clients on workplace insights including diagnoses, research design, hypothesis testing, advances analyses, visualization, and presentation. 
• Design and consult on talent assessment methodologies, both internal and third party
• Apply best practices for artificial intelligence and machine learning
• Project manage key initiatives that drive efficiency and value; assist with change management efforts to scale HR analytics solutions across the enterprise.
• Assist in development, execution, and evaluation of client OKRs, human capital KPIs and other measurement strategies to enable business results.
• Partner and train clients and HR stakeholders on impactful use of data, data literacy techniques, and use of self-service to drive business outcomes. 
• Advise on enterprise-level and business unit level analytics work with partners through the organization; contribute to enterprise data governance methods and priorities.

Critical Skills:

• Expertise in qualitative and quantitative research methodologies, data management, data visualization and storytelling
• Creative and strategic thinker - ability to assess needs, collaborate, and deliver data-driven, practical solutions that drive results 
• Strong decision-making skills; stellar interpersonal, influencing, relationship building, and collaboration skills 
• Advanced analytical and problem-solving skills - approaches problems with rigorous logic and a curious mind – looks beyond the obvious and searches for deeper answers
• Proficiency in building talent assessment methodologies
• Deep knowledge of pre-employment assessment methodologies and practices
• Ability to communicate effectively with technical and non-technical audiences – tells stories with data that resonate with stakeholders and maximize impact, excellent written and verbal communication skills
• Ability to manage multiple client groups simultaneously; strong project management background
• Proficient in data querying languages (e.g., SQL), database management systems, and employee listening platforms (e.g., Perceptyx, Glint)
• Applied statistics or experimentation (A/B testing) and psychometric principles (e.g., regression analysis, factor analysis), as well as research design
• Proficient in R, and other advanced analytical tools (e.g., Sagemaker, Tableau, PowerBI, Quicksight, Visier, Alteryx)
• Proficiency in change management approaches (e.g., PROSCI, etc.)
• Highly proficient in Excel and PowerPoint
• Highly organized with strong attention to detail and documentation; results orientation
• Additional Knowledge & Skills
• Ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines
• Proficiency in agile and design-thinking methods
• Some experience with LLM/text analysis or interest in learning
• Experience with AWS Cloud suite, Snowflake, Oracle HCM, Service Now, Saba a plus

Education and Experience:

• Deep expertise (PhD, Masters, or equivalent expertise) in a field that uses research to understand and influence human behavior (e.g., Industrial/Organizational Psychology, Organizational Behavior, Behavioral Economics, Social/Personality Psychology, etc.)
• 10+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, working in/with complex organizations, or combination of education and experience 
• Experience designing, implementing, analyzing, and evaluating employee surveys and behavioral interventions in an applied setting 
• Demonstrated experience leading large-scale HR or analytics programs in a matrixed environment

Hours & Work Schedule:

•    Hours per Week: 40

•    Work Schedule: 8:30-5 

THIS POSITION MUST BE LOCATED IN FOOTPRINT. 

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP. 

Pay Transparency:

The salary range for this position is $138,000 - $200,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.