Head of Shareholder Services

Description

Are you passionate about corporate governance, shareholder engagement, and driving excellence? We’re looking for a dynamic and detail-oriented leader to join our team here at Citizens Bank as the Head of Shareholder Services & Corporate Governance. In this high-impact role, you’ll be at the heart of our governance strategy, ensuring transparency, compliance, and strong relationships with our shareholders and board!

What You’ll Do:

Shareholder Services

• Lead all aspects of shareholder relations, including managing our transfer agent, stock register, and corporate actions like dividends and repurchases.
• Oversee Section 16 compliance, beneficial ownership tracking, and insider trading policies.
• Drive the end-to-end process for our Proxy Statement and Annual Meeting—from drafting to distribution and logistics.
• Monitor shareholder voting trends and proxy advisor recommendations, and lead our annual shareholder outreach program.

Corporate Governance

• Manage board and committee governance, including D&O questionnaires, evaluations, and director onboarding.
• Maintain and evolve our Corporate Governance Manual, Guidelines, and related policies in line with NYSE and SEC standards.
• Support ESG governance initiatives and ensure timely updates to public disclosures and regulatory filings.

Nominating & Corporate Governance Committee

• Serve as the key liaison to the NCG Committee, coordinating meetings, materials, and strategic updates.
• Ensure committee operations align with evolving regulatory and business needs, and support cross-functional collaboration across board committees.

What You Bring:

• Deep knowledge of public company governance, SEC/NYSE regulations, and shareholder engagement best practices.
• Strong project management and communication skills, with the ability to lead cross-functional initiatives and interact with senior stakeholders.
• A proactive, solutions-oriented mindset and a passion for governance excellence.

Qualifications

• Juris Doctor (J.D.) (preferred) from an accredited U.S. law school and active bar membership in good standing in at least one U.S. jurisdiction (preference for Connecticut, Massachusetts, or New York).
• Bachelor's Degree required.
• Minimum of 5 years of progressive legal and governance experience, including a combination of top-tier law firm practice (AmLaw 100 preferred) and in-house leadership within a publicly traded financial institution or similarly regulated environment.
• Demonstrated expertise in corporate governance, securities regulation, and shareholder engagement, with a strong understanding of SEC, NYSE, and banking regulatory frameworks.
• Exceptional written and verbal communication skills, with the ability to deliver clear, concise, and strategic guidance to senior executives and board members.
• Proven ability to navigate complex, novel, or ambiguous issues with sound judgment and a solution-oriented mindset.
• Strong leadership and team management capabilities, with a collaborative approach and the ability to influence across functions and levels.
• Adept at balancing risk management and business enablement, with the confidence to advocate for institutional integrity while remaining flexible and pragmatic.
• Comfortable operating in a fast-paced, highly regulated environment, with the ability to manage multiple priorities and deliver under tight deadlines.

This is a unique opportunity to shape the future of our governance practices and make a meaningful impact at the highest levels of the organization.

Hours & Work Schedule

• Hours per Week: 40+
• Work Schedule: Monday-Friday (Hybrid-3 days in office M/T/Th, 2 days remote)

#LI-CITIZENS2

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.