Consumer Digital Payments Product Lead

Description

Description:

We are seeking a Vice President to lead the strategic direction, development, and execution of our Consumer payments delivery initiatives. This role requires a candidate with deep expertise in payment and money movement systems, such as Zelle, ACH and real-time transfers, debit and credit cards, and wires. The VP will work closely with cross-functional teams to ensure the successful delivery of digital payment solutions that meet the needs of our clients and align with our business objectives.

Responsibilities:

• Strategy: Drive short term objectives and long-term vision fueled by deep understanding of customer needs. Challenge the status quo in driving innovation and finding sustainable value creation opportunities.
• Team Management: Lead, mentor, and manage a team of direct reports, fostering a collaborative and high-performance culture.
• Product Development: Oversee the development and enhancement of digital payment products, ensuring they meet consumer needs and market trends.
• Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, and other stakeholders to develop and enhance the engagement & communication strategy across our mobile app, and email marketing, ensure alignment and successful product delivery and end-to-end experience management.
• Market Analysis: Conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions.
• Partnerships: Establish and maintain strategic partnerships with key stakeholders, including financial institutions, technology providers, and regulatory bodies.
• Compliance: Ensure all digital payment solutions comply with relevant regulations and industry standards.
• Performance Monitoring: Monitor and analyze the performance of digital payment products, implementing improvements as necessary.
• Budget Management: Manage the budget for the consumer digital payments team, ensuring efficient allocation of resources.
• Stakeholder Communication: Communicate product plans, progress, and results to executive leadership,stakeholders, and cross-functional teams. Rally teams around your product vision and influence prioritizationacross partner teams.

Qualifications:

• Minimum of 7-10 years of experience in digital payments
• Strong strategic thinking, excellent communication and interpersonal skills, proven ability to lead and manage teams, deep understanding of digital payment technologies and trends.
• Proven track record of delivering successful products in a fast-paced environment.
• Experience with Agile delivery methods
• Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization.
• Ability to circumvent roadblocks and build advocates for your vision across an organization.
• Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible.
• Experience managing multiple direct reports simultaneously. Ability to drive teams toward common goals and results.
• Comfortable with ambiguity and a hunger to learn and tackle new challenges.

Education:

Bachelor's degree in business, finance, technology, or related field required; MBA or advanced degree preferred.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.