Software Engineering Manager - Site Reliability Engineering (Hybrid)

Description

3 Days Hybrid from any of our locations in RI,  Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ

Role is not relocation eligible. 

At Citizens, we invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. As the Manager of Software Engineering, you will serve as a key contributor and leader in the space of technological innovation. You are made ready to spearhead a results driven engineering operation through your technical expertise combined with your strong leadership skills. In this role, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. You will be given the autonomy to lead, design and develop innovative solutions to some of the biggest technical issues facing Citizensing industry. As Manager of Software Engineering, you will serve as a peer leader tasked with pursuing cutting-edge initiatives and solutions. The dynamic workload will encompass both attribute enhancements and cutting-edge innovations. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Develop, Manage and Retain a team of highly inquisitive technologists, offering them both mentoring and coaching.
• Collaborate with architects, product managers and other technical or nontechnical stakeholders to define design approaches that are aligned with the customer centric product vision.
• Ensure the best engineering and documentation practices are understood and followed.
• Coordinate with peers within the organization to Ensure seamless integration of functional workflows.
• Ensure successful incremental product releases while driving to deadlines and optimizing investments. Assure quality through efficient management of team and resources.
• Evaluate and limit risk and vulnerabilities during the software development process by consistently employing industry best practices.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Lead and mentor a team of Site Reliability Engineers, fostering a culture of collaboration, innovation, and excellence.
• Develop and implement strategies for application performance monitoring to proactively identify and resolve performance bottlenecks.
• Drive initiatives to reduce toil and automate repetitive tasks, allowing the team to focus on high-impact projects that improve system reliability and scalability.
• Collaborate closely with cross-functional teams including software engineering, infrastructure, and product management to design, deploy, and maintain highly available and resilient systems.
• Establish and enforce best practices for incident management, post-mortem analysis, and continuous improvement, ensuring that lessons learned are applied to prevent future outages.
• Implement robust monitoring and alerting systems using tools like Data Dog, ELK, and Open Telemetry to track system uptime and availability for complex cloud and on-premises applications, with a focus on meeting or exceeding defined service level objectives (SLOs) and service level agreements (SLAs).
• Foster collaboration and knowledge sharing with other SRE teams and departments across the organization, leveraging their expertise and resources to drive improvements in system reliability and performance.
• Engage in deep discussions with technologists to understand the intricacies of our systems and discuss strategic, long-term goals to drive innovation and growth.
• Utilize expertise in AWS and Azure technologies to architect, deploy, and optimize cloud-based solutions, ensuring scalability, reliability, and cost-effectiveness.

Additional Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• Proven experience leading a team of Site Reliability Engineers in a fast-paced and dynamic environment
• Experience supporting file transmission platforms (Seeberger, Sterling Integrator, MOVEit, SDT)
• Deep understanding of application performance monitoring principles and tools, with hands-on experience in designing and implementing monitoring solutions
• Extensive experience in payment platforms, payment processing procedures, industry standards (NACHA, ISO, PCI, ACH, Wire, Real-Time)
• Strong background in system architecture, infrastructure automation, and cloud technologies, with expertise in AWS and Azure.
• Expertise in incident management, with the ability to effectively lead and coordinate response efforts during critical incidents.
• Experience managing system uptime and availability for complex cloud-based and on-premises applications, with a track record of meeting or exceeding defined SLOs and SLAs.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence decision-making at all levels of the organization.
• Strong problem-solving skills and a passion for driving continuous improvement and innovation

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Pay Transparency 

The salary range for this position is $ 182,178  - $ 273,267  per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.