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Wealth Ops Processor

Wealth and Asset Management

Johnston, Rhode Island

Description

The role of Wealth Management – Wealth Ops Processor will be part of an integrated Wealth Management Operations workforce and collaborate with departments responsible for processing annuity transactions; and assisting clients with asset/money movements.   Candidates will also participate in actions to efficiently carry out day-to-day Operations by assisting internal clients including, but not limited to, Financial Advisors, Sales Assistants, Risk-Management and Compliance. 

Primary responsibilities include:

Processing account opening/account maintenance functions
Handling all asset/money movement transactions
Processing all physical and remote check deposits, as well as stock/bond certificates
Incoming mail handling and repository filing
Ensuring prompt, accurate and timely resolution of all requests and inquiries, including phone correspondence
Field a variety of incoming Financial Advisor calls with a passion to deliver high quality solutions for our customers
Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity

Minimum Requirements:

Minimum of 1 year or more of bank/financial services customer service-related experience.  
Demonstrated work history of strong attention to detail. 
Demonstrated strong interpersonal, verbal, and written communication skills.  
Proven ability for positive and customer-focused mindset. 
Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
Proven ability to successfully analyze, problem solve and make decisions independently. 
Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.
Completed high school degree or GED equivalent.

Preferred Requirements:

Securities Licenses such as SIE, Series 7 or Series 63 highly preferred.
Demonstrated successful stable work history.
Completed associates and/or bachelors college degree preferred

Hours & Work Schedule:

Hours per Week: 40
Work Schedule:
o M-F: 8:30 AM ET - 5:00 PM ET; Occasional OT Optional
o100% in office. Once fully trained and performing at high level potential for 1 day WFH every week.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

2023

Age-Friendly Institute's Certified Age-Friendly Employer

2025

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

2025

Disability:IN Best Places to Work for Disability Inclusion

2025

Human Rights Campaign Corporate Equality Index 100 Award

2024

Fair360 Top Regional Company

2024

FORTUNE’s World’s Most Admired Companies

2024

Military Friendly® Employer

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