Systems Operations Engineer II - M365 Products (Hybrid)

Description

3 Days Hybrid from any of our locations in RI,  Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ

Role is not relocation eligible. 

At Citizens, we are more than just a bank. Here, you will encounter new experiences, create opportunities, think beyond your designated role, and make significant contributions. As a Systems Operations Engineer, you will collaborate with a team of skilled engineers to support various products within the collaboration space and assist in a wide range of initiatives. Most importantly, as part of our team, you will embark on a fulfilling career with stimulating challenges and opportunities for professional growth.

The Colleague Technology Systems Operations Engineer role is essential in supporting our colleagues with technologies that enhance their job performance, ultimately benefiting both internal and external customers. This position within the Colleague Technology Services department offers the opportunity to contribute to the enterprise's collaboration and productivity technology and end user strategy.

Position Overview: We are seeking a highly skilled and motivated Microsoft M365 Systems Operations Engineer to join our dynamic team. The ideal candidate will possess a strong background in supporting solutions within the Microsoft 365 (M365) ecosystem, encompassing key platforms such as M365 Copilot, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform. This role requires an individual who can independently learn, effectively communicate and collaborate with team members, and prioritize tasks accordingly.

Qualifications:

• · 5+ years and expert knowledge in many areas of the role’s technology focus including administrative support, monitoring, alerting, management, integration & migration, backup & disaster recovery, in a large, geographically distributed organization with multiple data centers.
• Bachelor's degree in Computer Science, Information Technology, or a relevant certification.
• Technical Expertise: Strong knowledge of Microsoft 365 services, including M365 Copilot, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform. Knowledge of scripting languages such as PowerShell and Python.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders and end users.

Key Responsibilities:

• Platform Management: Administer and optimize key Microsoft platforms, including Active Directory, Microsoft Copilot, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Power Platform.
• Collaboration: Work closely with cross-functional teams to gather requirements, provide technical guidance, and ensure successful project delivery.
• Continuous Learning: Stay up to date with the latest M365 features, updates, and industry trends to continuously improve and innovate solutions.
• Troubleshooting and Support: Provide advanced troubleshooting and support for M365-related issues, ensuring minimal disruption to business operations.
• Security and Compliance: Implement and maintain security and compliance policies within the M365 environment to protect organizational data.
• Agile methodologies: Working within POD structure, through interactive development cycles, continuous improvement and focus on colleague feedback.
• On-Call Support: Support for after hours through the week and weekends as part of an On-Call rotation.

Pay Transparency 

The salary range for this position is $ 73,080 - $ 109,620 .per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.