Operational Risk Sr Manager

Description

The Operational Risk Management (ORM) Methodology Team is seeking a Senior Operational Risk Manager who will  be responsible for strengthening, overseeing, and managing of the bank's Operational Event Loss Data Management Program, Ops Risk Capital Allocation Planning and Scenario Analysis Program. The role involves identifying, assessing, monitoring, and mitigating risks arising from internal processes, people, systems, and external events. Assist with the implementation of program policies, Risk Appetite and Key Risk Indicator Metrics, standards, and procedures. Work closely with Front Line Units to drive implementation and ongoing improvement of Operational Risk Management Framework and Programs.  The incumbent will ensure compliance with regulatory requirements and best practices to safeguard the bank from financial and reputational losses

Primary responsibilities include: 

• Responsible for execution and managing of the bank's Operational Event Loss Data Management Program, Ops Risk Capital Allocation Planning and Scenario Analysis Program to include driving industry best practices, ongoing program enhancements, automation, and efficiencies. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary.
• Assist business units with the identification and analysis of operational risk events that may have resulted in an operational loss.
• Analyze operational loss reporting to identify themes, trends, and/or patterns. 
• Encourage first line self-identification of control gaps. Partner with First Line Control Officers to develop action plans to resolve the control gaps.
• Make and implement required changes and enhancements to Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training around Operational Losses, Scenario Analysis, and to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating.
• Assist with Enterprise Risk Appetite Metric and Executive Risk Reporting in GRC, providing commentary around limit breaches. Manage the documentation of key risk metrics and conduct research an analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting.
• Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion for Operational Losses.
• Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Methodology, Procedures, and Modules with GRC to support ongoing processes enhancements and methodology updates related to the Operational Losses Framework. Support Front Line Unit requests related to GRC.
• Develops and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance.
• Maintain knowledge of new or emerging risk management methodologies through professional networking and participating  in industry forums.
• Manage, support and assist with both internal and external exams. Work closely with regulatory agencies and assist with regulatory exams. Ensure appropriate exam outcomes through exam management protocols. Understand banking regulations, supervisory expectations, and industry trends for large financial institutions, as it relates to operational risk management
• Serve as an advisor and support additional Operational Risk Management Programs to include assistance with the Risk and Control Self-Assessment, Issues Management, and Control Assessment programs driving industry best practices. 

Qualifications:

• 5-10 years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency.
• Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.
• Operational Risk Management experience including Operational Event Loss Data Management and Capital Planning
• Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
• Familiarity with Governance Risk and Control (GRC) tools - (Archer preferred).

Skills:

• Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.
• Strong analytical capabilities to provide data-centric insights.
• Excellent communication and experience producing high-quality materials for management consumption

Education:

• Bachelor’s Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience. 
• License or Certification: preferred by not required

Hours & Work Schedule: Hybrid, 3 days in the office, 2 working from home

• Hours per Week: 40
• Work Schedule: Monday-Friday

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.