Operational Risk Manager - Fraud

Description

The Manager of Fraud Risk Oversightwill support the independent Risk Oversight of the Fraud and Claims divisions and all aspects of Fraud risk across the organization. Independent risk oversight of fraud includes engaging with business lines including Commercial, Consumer and Business Services functions in order to appropriately review their fraud mitigation capabilities including the effectiveness of Fraud Strategy/Analytics, the efficiency of Fraud Alert Review and Investigations and effectiveness of Front-Line Controls including Identity verification and Authentication. This role assists in ensuring that the business First Line of Defense function appropriately manages the fraud risks relative to the units’ activities. This may include how the business develops, launches, sells and processes products and services. The role helps to establish and maintain strong relationships across lines of defense to ensure all aspects of the Fraud Risk Management framework are delivered according to policy and business strategy. The role may be collocated as needed with the relevant business and must be actively engaged to support the business with providing relevant Consumer and Commercial Fraud advice, monitoring, and credible expert challenge to ensure the independent External and Internal Fraud Risk are effectively mitigated.

Primary responsibilities include

• Provide credible challenge and expert advice on Fraud Risk Management for business line colleagues including the review and completion of an annual Enterprise Fraud Risk Assessment which will help to develop and refine the overall Enterprise Strategy to Fraud. 
• Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Work with business units to ensure a strong Risk and Compliance culture and control environment awareness. Serve as an advisor to the business unit colleagues and risk management.
• Provide day to day support to Operational Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
• Provide regulatory expertise and solutions on complex fraud issues based upon understanding of business unit's activities and products.
• Support the divisions on fraud strategy, to build, synthesize and communicate a comprehensive, principle-based view of fraud risk management; implement robust oversight programs to ensure an effective, credible challenge and opinion as a second line function.
• Continuously improve upon Fraud capability framework implementation with business management, Business Unit Risk Management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture.
• Ensure appropriate exam outcomes through exam management protocols.
• Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream fraud risks and issues.
• Ensure engagement with the team, as an individual contributor, to enable the supported business to remain current with Operational Risk frameworks in a well-controlled environment in tandem with Citizens' strategic goals as well as industry best practices.
• Take a proactive approach to advance teamwork, transparency, and accountability.

Skills, Attributes, Competencies:

Required:

• Naturally curious problem solver
• Strong PowerPoint & Excel skills
• Understanding of Risk Management Frameworks within Banks
• Collaboration 
• Innovative thinking 
• Independent Research 

Preferred Qualifications:

• Understanding of how Fraud works in consumer and commercial
• Certified Fraud Examiner 

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8AM-5PM EST

Pay Transparency

The salary range for this position is $79,500-$110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.