Business Support Manager I

Description

We are seeking a highly organized and proactive Business Support Manager to oversee the administration of program governance and support key business functions for our Branch Transformation Program. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is committed to optimizing business processes while maintaining compliance with policies and industry regulations.

Key Responsibilities:

• Oversee end-to-end program governance and associated documentation, ensuring rules, policies and structures guiding the program are properly implemented and followed. 
• Coordinate and manage initiatives that support the retail network transformation strategy.
• Act as the point of contact, facilitating communication to keep stakeholders informed and engaged in decision-making.
• Manage information flow in a timely and accurate manner, liaising with key stakeholders.
• Prepare and organize meetings, draft agendas, take meeting minutes, and ensure action items are .
• Plan, coordinate, and host executive sessions and problem-solving sessions.
• Obtain regular updates and prepare workstream status reports for key projects and initiatives.
• Present information clearly and concisely, anticipating needs and addressing questions or concerns.
• Prepare, review, and compose executive presentations, including those with confidential and sensitive information.
• Monitor performance, tracking progress, risks and outcomes to ensure objectives are met.
• Analyze data and produce insights to optimize performance, identify problems, and propose solutions.
• Manage and maintain internal governance SharePoint site as a record retention depository.
• Develop and coordinate distribution of timely, relevant communications for branch transformation projects

Qualifications/Requirements:

• Strong ability to collaborate, influence, and build partnerships across business lines.
• Excellent communication skills (written and oral), with the ability to tailor messaging based on the audience.
• Highly motivated, detail-oriented, and able to work independently.
• Business support/project management experience
• Understanding of Retail banking
• Proficiency in MS365 suite, including SharePoint, PowerApps(preferred), and advanced Excel skills.
• Strong interpersonal skills, including building and maintaining stakeholder relationships.
• Strong critical thinking and problem-solving skills.
• Resourceful and adaptable in a fast-paced environment.
• Strong sense of accountability and ownership of tasks and projects.
• Demonstrated ability to manage multiple competing priorities.
• Excellent organizational, time management, and planning skills.

This position requires a high degree of accuracy and due diligence, as well as the ability to work across multiple lines of business and build strong relationships with key stakeholders and decision-makers. If you are a proactive, highly engaged professional with exceptional communication and organizational skills, we encourage you to apply

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30am - 5:00pm, Monday - Friday

Other locations considered; will be based out of a Citizens office location and follow a hybrid work schedule, 3 days onsite/week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.