Sr Business Systems Analyst

Description

The Senior Business Systems Analyst (Senior BSA) plays a critical leadership role within the Business Solutions Department, supporting Mortgage Servicing and Default Operations. This individual serves as a strategic liaison between business stakeholders and technology teams, driving the design and implementation of complex systems and process improvements. The Senior BSA leads cross-functional initiatives, mentors junior analysts, and ensures alignment of technology solutions with business goals.

Primary responsibilities include

• Lead the analysis, design, and implementation of business systems and workflows to support strategic initiatives.
• Partner with senior stakeholders, Agile teams, and subject matter experts to define system scope, objectives, and requirements.
• Facilitate and lead discovery sessions, workshops, and stakeholder interviews to gather and validate business needs.
• Translate business requirements into functional specifications and user stories with clear acceptance criteria.
• Oversee and guide the development, testing, and deployment of system enhancements and new features.
• Identify and recommend process improvements and automation opportunities to enhance operational efficiency.
• Serve as a product owner proxy or lead BSA on Agile teams, ensuring timely and high-quality Sprint deliverables.
• Mentor and support junior BSAs, promoting best practices in analysis, documentation, and stakeholder engagement.
• Ensure compliance with regulatory standards and internal governance policies in all documentation and system changes.
• Provide strategic insights through data analysis, reporting, and performance metrics.
• Manage system configuration and settings to meet evolving business requirements.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Minimum 6–8 years of experience as a Business Systems Analyst, with increasing levels of responsibility.
• Proven experience leading large-scale projects and cross-functional teams.
• Advanced knowledge of business systems analysis, process modeling, and requirements management.
• Expertise with Black Knight’s MSP platform is required.
• Strong familiarity with Agile methodologies, including tools like Jira and Confluence.
• Proficient in Microsoft Office Suite, including Excel, Visio, PowerPoint, and Word.
• Exceptional communication skills with the ability to influence and engage stakeholders at all levels.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience with change management and solution architecture is a plus.

Education/Certifications:

Bachelor’s Degree or 4+ years of applicable experience preferred

Hours & Work Schedule

Hours per Week: 40

• Work Schedule: M-F 8:00AM - 5:00PM

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.