Sr Project Manager

Description

Responsibilities 

In this role, you will utilize agile frameworks to create quality product delivery and continuous product and process improvement. You will work with a cross-functional team to help support product vision, goals and strategized solutions. Daily work will include story writing, backlog maintenance, prioritization, and planning. You will utilize metrics and data visualization to report progress, provide data for estimation and planning, and create practical forecasts for sprints and releases, as well as use data analysis to identify areas of opportunity or efficiency gains. You will serve as a point of escalation relating to issues of pod performance. This role will work on a team that maintains a focus on quality and continuous delivery of value, while proactively identifying and removing impediments and recommending solutions.

Possible engagement in portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams OR manage large projects on own.  Likely to be working direct for project sponsor or for Program Manager with limited supervision. Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within this infrastructure area. Sometimes referred to as internal consultants, individuals work on multi-disciplinary projects and require a broad knowledge of the firm and its key functions. Within the program office, incumbents use knowledge of the development lifecycle to monitor and ensure completion of projects on schedule. These projects necessitate full-time commitment and are not undertaken by incumbents whose primary roles are elsewhere. Strong quantitative, analytical, and project management skills are also required. Incumbents may utilize agile software development methodologies.

The Sr Project Manager will be responsible for:

• Maintains focus on quality and continuous delivery of business value. Helps pro-actively identify impediments and recommends solutions to remove impediments.
• Effectively use metrics and data visualization to report progress and create practical forecasts to assist in decision making. Utilizes team feedback and analyzes data (quality, delivery rate, etc) to identify areas of opportunity and improve team efficiency and delivery.
• Participate in daily scrum, sprint review, and planning meetings to ensure full team engagement. Communicate status to team members to ensure common understanding, set expectations and align stakeholders and project team members.
• Conduct story writing, backlog maintenance and prioritization and planning. Support creation and prioritization of program-level feature and architectural backlogs.
• 40% Tactical/ 60% Transactional. Primary focus of role is on day-to-day operational execution, with occasional contribution to broader planning within area of expertise.
• Ensure the sponsor's business requirements have been clearly defined and documented.
• Define the scope of the project, own and manage project goals, risks, issues and resources. Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer.
• Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies.
• May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project. Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance. 
• Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program.
• Ensuring the project deliverables are capable of achieving the benefits defined in the business case. 
• Determine internal / external resources required to deliver the project. 
• Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of Citizens. Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence

Required Qualifications 

• 6-8 years of project/program management experience
• Requires conceptual and practical expertise in own area and general knowledge of related areas. 
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market. 
• In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process. 
• Familiarity with process modeling, workshop facilitation and business analysis. 
• Knowledge of the current business operating model and supporting systems / applications including structures and key Citizens processes and procedures. 
• Knowledge of banking products and terminology. 
• Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word. 
• Ability to create and foster a climate of adding value in delivering projects by striving for excellence. 
• Self thinker able to work through issues and escalate only when appropriate. 
• Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition. 
• Proven track record of end to end delivery to time, cost and quality. 
• Flexibility to work on technology, change and business process projects. 
• Maximize the customer experience and minimize risk and cost of change. Proven track record of end-to-end delivery to time, cost and quality.

Education and Certifications

• Bachelor’s degree and a minimum of 2 years practicing Scrum Master
• Certified Scrum Master Required

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.